Western Union reviews

3.5

60% would recommend to a friend

(2,933 total reviews)
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Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Oct 22, 2015

Diseconomies of scale. Good people in London. Customer Centric

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Collegial atmosphere in London with some talented staff. Committed sales staff in WUBS. Worldwide presence. Customer centric approach. Investment in compliance.

Cons

Incentive structure very poor. Antiquated software. Bureaucracy/ red tape originating from US head office. Promotions are much slower outside of US leading to attrition of more talented staff. Prioritisation of WU retail over WUBS and WUIB.

3.0
Oct 12, 2015
Recommend
CEO approval
Business Outlook

Pros

- Good benefits - Multicultural Team - Interesting Business model

Cons

- Large a company so something it's heavy to change processes in order to fit with the market requirements

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Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.