Does Western Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Western Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Western Union. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Western Union?

59% of Western Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Western Union 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Western Union?

Manager (86) , Associate (70) , Senior Associate (58) , Director (55) , Analyst (47) , Teller (37) , Consultor De Atendimento (31) , Senior Manager (31) , Vice President (31) , Cajero (29) , Compliance Officer (27) , Senior Software Engineer (27) , Business Development Manager (26) , Product Manager (26) , Associate Manager (25)

What are the pros of working at Western Union according to real employee reviews?

"I felt that my compensation was fair and the benefits were good." ((in 220 reviews)); "good work life balance as its 3 days in office and 2 WFH" ((in 199 reviews)); "8. Pune center will drive the show is the expectation hence great for people joining in pune loc" ((in 180 reviews)); "Good salary and esxpections of work" ((in 132 reviews)); "Good environment and culture" ((in 128 reviews))

What are the cons of working at Western Union according to real employee reviews?

"Constant layoffs and" ((in 82 reviews)); "Poor Leadership and path on the direction for the future" ((in 76 reviews)); "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others." ((in 62 reviews)); "Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one" ((in 32 reviews)); "poor communication and oversight of issues" ((in 23 reviews))

What are employees saying about Western Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Western Union layoffs and their outlook for job security at Western Union in 2026.

What are the top reviewed Western Union locations?

Denver , Englewood , San Francisco , New York , Montvale , Washington , Miami , Los Angeles , Dallas , Sunrise , Omaha , Austin , Houston , Chicago , San Jose , Aurora , Saint Louis , Phoenix , San Antonio , Atlanta , Bridgeton , Charlotte , Denver City , Las Vegas , Portland , Jersey City , Newark , Salt Lake City , Bolingbrook , Virginia Beach

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Western Union

Western Union reviews

3.5

59% would recommend to a friend

(2,933 total reviews)

Devin McGranahan

53% approve of CEO

51% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Feb 12, 2015

Very unorganized

Customer service

Recommend

CEO approval

Business Outlook

Pros

Nice team, aims to provide a good service

Cons

Company is constantly changing rules and guidelines, the systems were constantly failing which makes it really hard for us to provide good customer service

3.0

Dec 1, 2014

Driven by short-term strategy to satisfy shareholders rather than focusing on long term sustainable success

Talent management manager

Recommend

CEO approval

Business Outlook

Pros

Great people, however a lot have left, used to feel like a family and there used to be lots of opportunity. They give people good opportunities to learn and grow, move abroad etc. Not scared to make bold changes.

Cons

Decisions are made, you get part of the way to making it happen and then the landscape changes. No long term goal, just satisfying the shareholders from quarter to quarter. Significant change to regions, leadership, with short-term pressure.

4.0

Aug 15, 2014

Decent employer trying to merge three company cultures in the last few years. Doing a good job generally.

Technical

Recommend

CEO approval

Business Outlook

Pros

Good work life balance. Great people to work with. While not that innovative, it has solid knowledge of its field, and can produce new products. Good offices in nice buildings with great commuting connections. Good modern benefits. Not an employer who forces or condones too much overtime.

Cons

Too much process. Too much management, too many layers. Could produce many better projects with better leadership in place. Sometimes the company doesn't understand the import of its decisions, and it should listen to the ground level more.

Viewing 2875 - 2877 of 2,933 Reviews

Jobs at Western Union

Retail Sales and Customer Service Associate

Part-Time Retail Sales and Customer Service Associate

Retail Sales and Customer Service Associate in Phoenix

Front Desk Ambassador (Badge Administrator)

Account Development Executive in California