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Wingstop

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Wingstop reviews

3.3

47% would recommend to a friend

(1,728 total reviews)
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Michael Skipworth

64% approve of CEO

43% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

3.0

Compensation and benefits

2.9

Senior management

Wingstop has an employee rating of 3.3 out of 5 stars, based on 1,728 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wingstop employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

2K reviews
2.0
Feb 27, 2014

it's a job

Cook
Recommend
CEO approval
Business Outlook

Pros

the work is not that difficult

Cons

seems to be understaffed especially during busy periods

3.0
Jan 25, 2014

Straightforward and family oriented

Assistant manager
Recommend
CEO approval
Business Outlook

Pros

Straightforward job. Although it was my first job I became an assistant manager in less than 6 months. Original owners worked as store managers/onshift managers so they understood the demands and flow of the workplace. It easily became very family oriented and each employee was driven to meet the owners expectations. We became one of the Top Gun restaurants repeatedly and gotten 100% mystery shops numerous times. I learned a lot from this job due to the nature of it. Orders took about 14 min, as well as having numerous regulars allowed you to get to know your customers a lot better than a typical "fast food" place. The job is passable, can be enjoyable, but honestly you'll love the people most because you will interact the most here with your fellow coworkers and customers.

Cons

Top management seems to not be able to communicate clearly all of the time. Franchise owners seem to be given mixed information. Each franchise is run incredibly differently within certain margins. At least with earlier wingstops, you can expect different consistancies on how they are built and managed. Varying machinery(coke freedom machine, differing POS systems, etc etc). It's harder for workers to move from locations. Even the "flow" is different. Management needs to have some more uniformity because it affects overall work, and service. In the california area alone, wingstops range from really crappy service and food, to the best possible. Not to mention Wingstop as a company doesn't seem to have any business models of their own that shows any real appreciation for their workers. Everything I've gotten was by the previous owners choices.

2.0
Jan 23, 2014

Franchises ruin everything

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great wings, fantastic protocols and procedures

Cons

Franchisees are given minimal training, and then think that what they learned tells them how to run a restaurant. If you know how to run a restaurant then the training is very good, however, if you have never run a restaurant no amount of by the book training is going to help you.

Viewing 1711 - 1713 of 1,728 Reviews
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ReviewsWingstop reviews

Glassdoor has 1,855 Wingstop reviews submitted anonymously by Wingstop employees. Read employee reviews and ratings on Glassdoor to decide if Wingstop is right for you.