Wise reviews

PLEASE BE CAREFUL. This is my personal experience: From the start, during Wise training, the company emphasizes that you will be lost, confused and freak out your first year of working there. This is very true. The reason this is true is due to the extreme amount of change and updates constantly happened in protocols/guidelines for CS to abide by. Aside from that, the Social Media ATX team was brand new when I started. The Team Lead (your boss) started at the same time with all of us. She does not know how to be a team leader and is not someone you can rely on for questions being answered or for accountability when it comes to scheduling one on one meetings. Your first 3 months out of training is considered “probation” this means you’ll be monitored and expected to meet a very unattainable set of metrics. Not kidding no one on our team was meeting all metrics during this time. My personal experience during probation had me extremely stressed and afraid I’d be losing my job the next week or so if I didn’t perform well. I brought this up with my Team Lead in our one on one meetings that if there’s anything I’m not doing or ever a chance I could be let go to please give me a warning so I can prepare. She emphasized she thought I was fine I was showing improvements each week and she didn’t think I had to worry. So I kept working hard and eventually passed my probation period. Fast forward a month later, my metrics were the best they’ve ever been (I was meeting 2/3) and my only meeting since with her was when she told me I was doing great and passed probation. I get called into a random meeting with her and HR and she states I’m being let go due to “performance and out of queue time” Never once was I told I was ever being considered that this was an option, never once did she mention I was ever out of queue or not being productive. I was feeling confident again with my position and thought I was doing well but apparently not according to her. As mentioned in my Pros, I loved my coworkers. We all were in it together and we all were trying our best to learn and get through the changes together. The lack of miscommunication and stress levels are insane with this company. This position should not cause people to go to HR and the people’s team for mental health visits within 3 months time of being there.

Now let’s talk about the negatives based around the core values they never keep: * This isn't just a job, we're a revolution. False. Training is a total train wreck when it comes to learning about your role at the company and how important your role in the “revolution” is. When you’re onboarding, they really make the entire company feel like a dream job. Once training ends, you learn your trainers gave you outdated information or they’ve given you non-helpful tips for working cases. Despite this, you’re expected to be expert level within your first 3 months on the floor, which is completely bonkers * We get it done. False. Unrealistic, unattainable KPI’s around quality is demanded every quarter (95% for quality scores despite most performances around the globe averaging out under 80%). If you fail to hit 95% consistently, you’re put on a PIP * Customers > team > ego. This is outright false. Chaotic leadership decisions don’t address any existing customer complaints or reducing bottlenecks to allow teams to work faster/more efficiently to deliver for customers because leadership is too concerned with sticking to terrible processes that don’t work for teams or customers * No drama. Good karma. Also false. Favoritism is so rampant across the org and if you’re not a favorite, you might as well see yourself out. Before leaving, I interviewed for 5+ roles internally and was denied for all (when I finally gave up and tried interviewing outside Wise, I instantly got offered a new job with higher salary). It feels like unless you are a manager’s favorite, you most likely will not be recognized and move up Note: If you’re in ATX or another market Wise is hiring in, you will see tons of videos talking about how awesome it is to work at the company and how much they value work/life balance, their mission goals, etc. It’s all snake oil. They do care what you offer, do not value your free time and don’t value any of your contributions. Across the org, upper management has no idea what they’re doing day-by-day.