Workplace Options reviews

At first, everything appears pretty great. But as time goes on, you see how the consultants (clinical or worklife) are immensely micromanaged. . Email "threats" to "auto-in" are not as immense as they used to be; however, most are expected to toggle answering calls, completing cases, and offering online support. Bonuses are a rarity, as we are more or less a gloried web search and offer most info over the phone. Promotions seem only available if you are the "type (superficial, sorority or frat boy)." The management staff are all super friendly but you are often threatened to be forced to work weekend or other undesired shifts if coverage is short. Sure it's a job, but everybody is trying to find a way out.

Salary sucks and raises are minimal. You will have to work major holidays because it is a call center that is open 24/7/365. It can be a stressful environment depending on your personality. If you are on the work-life team, which is where most people start out, you are expected to answer a certain number of calls per day and complete a certain number of cases...if you don't meet quota, watch out. Some people like the pressure, some collapse under it. I have seen so many quality individuals get stuck working here, not getting promoted and not moving on to better things. There are opportunities to move within the company, but you have to do your time on the baseline level and it sometimes takes a 2+ years to move up and when you do, don't expect that much of a pay raise.