World Book reviews

2.9

40% would recommend to a friend

(53 total reviews)

Geoff Broderick

42% approve of CEO

27% positive business outlook

World Book has an employee rating of 2.9 out of 5 stars, based on 53 company reviews on Glassdoor which indicates that most employees have an average working experience there. The World Book employee rating is 22% below average for employers within the Education industry (3.7 stars).

Reviews by job title

53 reviews
1.0
Mar 16, 2020

Run, Don't Walk...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Clean offices in a good location. Great non-fiction books.

Cons

Flip-flopping leadership can't make or stick to a decision or communicate their thinking properly with employees on both large and small decisions. Mixed messages or no messages from leadership are more common than not. There's a lot of turnover as soon as people realize what they've gotten themselves into. Micro-management at it's worst. Some managers often bullied, belittled and chastised team members creating an environment of fear instead of coaching and mentorship. Many coworkers reported feeling bullied and pits in stomachs (as I did) when dealing with direct managers. The silent office atmosphere is almost oppressive and antiquated, For a small company, there were many coworkers who I never met or refused the most basic of common courtesy greetings. The list goes on. And on. And on.

1.0
Jul 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Working with librarians, teachers and the editorial staff was absolutely wonderful. Too bad the management cannot point things in the right direction! Worst management I have had in 10 years of sales.

Cons

I was promised more compensation than was actually offered and the practices here are underhanded and deceptive. During my time there the marketing department turnover was nearly 100%, territory allotments were completely misrepresented and I had a direct manager who would routinely treat me with disrespect and create red flag situations with me and other employees. No direction, no real plan or initiatives and I actually felt like I regressed in my career at this job.

1.0
Oct 1, 2021
Recommend
CEO approval
Business Outlook

Pros

-Some good people in sales, training team, on Customer Success team -Salary bands implemented for higher-level accounts, making pay decent (limited commission info, however)

Cons

-Very poor coaching and growth experience (I'd say the worst I have had in my career, by far) - no time spent to shadow, coach or even learn and understand skills of employee, no development personal and professional goals, limited tracking of progress -Equally as poor training - about 3 days of training to learn very complex online educational databases, then we were expected to start calling and assisting customers - nearly no training on purchase process and renewal process -Poor onboarding experience and not setup for success -Lack of collaboration between teams - when asked for help, other employees are allowed to lash out on phone calls and in email. Extremely unprofessional and a general lack in any kind of communication between teams (between Customer Success and sales, customer service, marketing, billing/accounts, HR) -Almost nothing done to help connect teams and ensure any collaboration (for reference, the company is maybe 80-90 people and I met about 10 or so when I was introduced/'onboarded' with the team) -Limited information on commission pay-outs - you are expected to construct your own report, in order to determine commission (no number is tracked for this) -Stingy PTO policy - accruing only 10 days throughout the year to use -Culture of overwork - employees would mention how they were working away on things on the weekend and late nights and this was not met with any resistance from management

Viewing 16 - 18 of 53 Reviews

Glassdoor has 58 World Book reviews submitted anonymously by World Book employees. Read employee reviews and ratings on Glassdoor to decide if World Book is right for you.