Wren Kitchens reviews

3.5

59% would recommend to a friend

(2,550 total reviews)
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Tofiq Malik

63% approve of CEO

55% positive business outlook

Wren Kitchens has an employee rating of 3.5 out of 5 stars, based on 2,550 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wren Kitchens employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Jul 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Potential to earn good money

Cons

- Money taken out of your wages for what they call ‘free issues’ happened to everyone at some point. It could be from anything from a mistake on a plan or a fitter that had fitted something incorrectly and blamed it on a design fault when it clearly wasn’t. - perverted managers especially with the young girls -Long working hours often working over or coming in on days off - Constantly being pulled off breaks to the point you would feel the need to go out of the premises to avoid this happening. 1 girl ended up having to leave because she lost a baby as they wasn’t letting her have her breaks as she should have. She was treated so poorly. - Very very high turn over off staff - if you wanted to take holiday it would often be denied as there are many block outs such as busy periods where no staff are allowed it at that time. - CAMERA in the staffroom, not even sure if that is legal? - managers had no clue what they were doing. Rotas were constantly messed up. Managers would walk around swearing, often delivering threatening team briefs as the whole company is money driven on targets. You could tell when the managers had a telling off from head office as we would then get sworn at the next morning. - we were made to be quite pushy with customers which was way out of my comfort zone as it made us no better than a pushy car sales man. Managers would tell us not to let the customer leave until we had gone back and spoken to them for a pet talk. Then we would have to go back to the customer and push more to sell, even when the customer was clearly uncomfortable with this. I hated this and would always put the customer first instead as I wouldn’t want to be treated that way myself. - management known for bullying weaker members of staff. Big sacking culture if people didn’t hit their targets, 1 guy even got sacked on his birthday whilst on holiday! - January everyone is expected to work every single day of the month for 4 weeks straight without a day off, we often didn’t have proper breaks during this time either because the company would give managers a food allowance to get pizzas in. So that you could just grab and go. By the time February came everybody would be ill and knackered. Yes we made a lot of money in that time but looking back it really wasn’t worth it. - the Christmas do the manager went home early with the money the company had given him and everyone had to all put in at the end to pay for it out of their own money. - never got paid as promised for overtime - 2 year probation period, so they can just get rid of you if you don’t hit targets within that time frame. Its the longest probation period i have ever heard of, this also gives you no rights really due to the contract. - at the time i was given 2 weeks intense training at the NEST in Barton on humber Hull. There you are treated like a child again where for those 2 weeks alcohol is strictly forbidden and you get sacked if you are to even have a drop whilst there. It didn’t bother me too much but i know others found it quite hard. I think now they only get a weeks training though, im guessing to save more money.. SHOCK. When i started i was told Wren was rated no 1 best retail employer. I think this has been very much cheated as at the end of the training everyone is asked to fill in the survey there and then! At this point we had just had some fun training in the NEST where there are 2 nice canteens and a gym so bearing in mind we hadn’t actually started the job properly yet. Let me tell you when you get into the actual pressurised showroom all of the fun sugar coatedness dies off. I think for those working at the factory and those working in the NEST it probably is a nice place but showroom isnt all glitter and rainbows unfortunately. - basically its the job for you if you have zero social life, are prepared to work every single weekend and can be cut throat and not care about your co workers or the customers. Money doesn’t buy you happiness and quite frankly I have never been stressed in my whole life until i worked at this place. Worst few years of my life and I am truly glad to be out.

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Wren Kitchens Response
2y
Thank you for taking the time to provide feedback about your experience. At Wren Kitchens, we strive to foster an inclusive and supportive work environment. We value our employees' dedication and the contributions they make to our company's success. We do not condone any form of bullying, and our management team is expected to uphold the highest standards of professionalism. We also have a zero-tolerance policy for any form of harassment, and such behaviour is not representative of our company values. We take this matter seriously, and if you or anyone else has experienced or witnessed inappropriate conduct, we encourage you to reach out to us at letstalk@wrenkitchens.com to provide more details so that we can address it appropriately. We would like to clarify that the presence of cameras in the staffroom is for security purposes. We take privacy concerns seriously and ensure compliance with relevant laws and regulations. If you have specific concerns regarding this matter, please feel free to contact us at the email address provided. If you would like to discuss any of these issues further or provide more information, please reach out to us at letstalk@wrenkitchens.com. Thank you again for sharing your thoughts with us. Kind regards, Ashley, Wren Kitchens Team.
5.0
Jun 7, 2023
Recommend
CEO approval
Business Outlook

Pros

I've worked for Wren for over 4 years now and still love my job! If you are hard working and want to thrive and make those big bucks, Wren is definitely the place to work. Ultra modern technology available to assist you in designing amazing kitchens. This leads to making dreams come true for customers at the same time making your own dreams come true with the uncapped commission available. Our showroom at Fort Kinnaird is like no other retailer in the industry. We have sleek, modern, on trend styles to showcase. The company is very customer focused, the customer journey is important value to all at Wren. Management at the showroom so go above and beyond to support you in any way thats needed.

Cons

Weekend work - every weekend! It is long hours however you're rewarded for these long hours with uncapped commission. Work life balance is also very difficult if you have a young family. Monthly threshold that must be achieved before you start to make commission is sometimes a killer.

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Wren Kitchens Response
3y
At Wren, we take pride in providing our employees with cutting-edge technology and resources to design exceptional kitchens for our valued customers. We believe that by empowering our employees, we enable them to fulfil their professional aspirations and achieve their financial goals through our uncapped commission structure. Our Fort Kinnaird showroom truly stands out in the industry, showcasing sleek and modern styles that are on-trend. We are delighted that you find it impressive and feel proud to represent such a remarkable retail space. If you would like to discuss anything further or provide additional information, we encourage you to reach out to us at letstalk@wrenkitchens.com. We value your input and would appreciate the opportunity to hear more about your perspective. Thanks, Wren Kitchens Team
1.0
May 24, 2023
Recommend
CEO approval
Business Outlook

Pros

You have access to uncapped commission

Cons

The most toxic environment I've ever experienced, training leaves out vital information regarding salary and commission only to be discovered once you start seeing customers, awful management who are protected by seniors (apparently being reported multiple times by every employee within the space of less than a year wasn't cause for concern?) Company wants us to remember we're 'designers not salesmen' yet this role is arguably 100% sales. Management incapable of adhering to basic workplace conduct.

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Wren Kitchens Response
3y
Thank you for sharing your thoughts on your experience working at Wren Kitchens. We appreciate your feedback and take pride in creating an exceptional work environment for our employees. We're delighted to hear that you found the uncapped commission structure as one of the positive aspects of working at Wren Kitchens. We firmly believe in recognising and rewarding the hard work and dedication of our employees. At Wren, we strive to provide comprehensive training and support to our employees to ensure their success. We continuously evaluate and improve our training programs to address any gaps that may exist. In terms of management, we take great pride in our team's professionalism and commitment to maintaining a positive workplace. We value open communication and encourage our employees to share any concerns or suggestions they may have. Rest assured, we have mechanisms in place to address any issues that arise, and we continuously work towards fostering a supportive and respectful environment. We want to emphasise that our employees are more than just salespeople. As designers, they have a unique opportunity to help our customers bring their dream kitchens to life. Our aim is to strike a balance between providing exceptional service to our customers and ensuring our employees feel valued for their creative input. If you would like to discuss your concerns further or provide more specific details, please feel free to contact us at letstalk@wrenkitchens.com. We value your input and are always looking for ways to improve. Thanks, Wren Kitchens
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Glassdoor has 2,610 Wren Kitchens reviews submitted anonymously by Wren Kitchens employees. Read employee reviews and ratings on Glassdoor to decide if Wren Kitchens is right for you.