Wren Kitchens reviews

3.5

59% would recommend to a friend

(2,550 total reviews)
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Tofiq Malik

63% approve of CEO

55% positive business outlook

Wren Kitchens has an employee rating of 3.5 out of 5 stars, based on 2,550 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wren Kitchens employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Aug 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Good facilities, free gym, canteens

Cons

upper management seem to fight against their customer service, everything going wrong is the fault of those on the floor the company cant deliver on outcomes you provide, manufacturing repeatedly make faulty products so the same customers keep coming back insanely high call waits little authority or clear authority tree for you to follow. Processes and department organisation changed constantly to try and fix issues that aren't actually related to the department, no formal warranty training system.

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Wren Kitchens Response
2y
Thank you for taking the time to share your feedback. We value the insights of our employees as they play a crucial role in helping us improve and grow as a company. We're glad to hear that you appreciate our on-site facilities, including our free gym and canteens. Providing a comfortable and enjoyable workplace is important to us, and we're committed to maintaining these amenities. We'd like to address some of the points you raised in your review. While we understand your concerns about upper management and the perception of accountability, it's essential to note that we continuously strive to enhance our operations and customer service. Our goal is to provide the best possible experience for both our employees and customers. We encourage you to reach out to letstalk@wrenkitchens.com if you'd like to provide more information or discuss your suggestions in greater detail. Your input is invaluable as we strive to make Wren Kitchens an even better place to work. Thank you again for your feedback, and we look forward to continuing our journey of improvement together. Best regards, The Wren Kitchens Team
1.0
Aug 4, 2023

Very negative experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great to have a large retailer to add to your portfolio of work. Especially as there are not many in the Humber region.

Cons

I was unfortunate enough to join the business just before Covid hit. As a relatively new starter, this time brought significant uncertainty about the role and the future. A month or two into the lockdown, I was brought back full-time to the office, with no possibility of working remotely. During this time, whilst there was signage and guidance to meet the legal obligations the company had. The general attitude of most employees, and management, was that it didn't apply to them, which led to a very uncomfortable working environment. Add to that the huge workload due to staff cutbacks, and it made for a very difficult time. "Post-Covid", the business did continue to pick up, but the politics of the business became an even greater issue. Whilst I built up my own network of colleagues across the business who were fantastic, there were also many out there who would happily stab you in the back for their own gain. Unfortunately, the reactive nature of the business, and the toxic environment meant you had to spend more of your time "playing the game" and fighting "fires", than actually doing the job properly. In the end, most of the great colleagues moved onto pastures new, and I don't blame them. As my latter months with the firm neared, the constant pressure, anxiety and stress massively affected my health and ultimately was the main catalyst for me leaving. At Wren, the attitude is to get you out the door as soon as possible once you hand your notice in. I was keen to finish my projects and work the full notice period. However, within a week, that had been reduced down to 2 weeks, to "you must leave today", with no reasoning whatsoever, and was swiftly escorted off the premises in front of my team. VERY humiliating.

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Wren Kitchens Response
2y
Thank you for taking the time to share your thoughts about your experience at Wren Kitchens. We value all feedback. It's regrettable to hear that your time with us coincided with the challenges posed by the onset of the Covid-19 pandemic. We're glad to hear that you had the opportunity to build strong relationships with colleagues who supported you at the same time. We continually strive to create an environment where all employees feel valued, respected, and motivated to contribute their best efforts. Should you wish to discuss your experience in more detail, please feel free to reach out to us at letstalk@wrenkitchens.com. We value your input and would appreciate the opportunity to hear more from you. Thank you again for your time and your contributions to Wren Kitchens. We wish you all the best in your future endeavours. Thanks, Wren Kitchens
2.0
Jul 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Potential to earn good money

Cons

Poor management Commission is discretionary "Free issues" - taking money out of your Commission Head office don't care about the showroom staff The designers seem to be actively disliked by sales directors

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Wren Kitchens Response
2y
Thank you for sharing your thoughts on your experience at Wren Kitchens. We value your feedback, and we're glad to hear that you recognise the potential to earn good money. We understand that management plays a crucial role, and we're committed to fostering a positive work environment and ensuring fairness for all employees. If you have more insights to share or any other feedback, please don't hesitate to reach out to us at letstalk@wrenkitchens.com. We genuinely value the opportunity to learn from our employees and make positive changes. Thank you for being a part of Wren Kitchens, and we look forward to making your experience better. Best regards, Wren Kitchens
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