Wren Kitchens reviews

3.5

59% would recommend to a friend

(2,549 total reviews)
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Tofiq Malik

63% approve of CEO

55% positive business outlook

Wren Kitchens has an employee rating of 3.5 out of 5 stars, based on 2,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wren Kitchens employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
1.0
May 17, 2018

KITCHEN DESIGNER

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately there are no pros to working at wren. I so wish i had taken the time to read reviews .

Cons

I shoud have read the reviews before accepting position. The turnover of staff is crazy. I realised within the first 2 weeks after training (which is very rushed and not enough time spent on designing and more on what you can supposedy earn, which i may add is not a lot). They promised you a 'buddy' who will be with you through out the first 2 weeks in the showroom... i had nobody to help me and i had to keep asking for my 'buddy' !! Everybody is stressed and unhappy and you walk into morning meetings (30 mins before your shift starts - unpaid ) to a manager who is also stressed teling you how many appointments you have to book that day and how much you have to sell. If there are 6 designers working and only 6 possible customers through their doors on that day then as you can imagine its pretty unobtainable. You will be expected to sit on the help desk which also means if a customer walks in you are unable to leave the helpdesk as the head office have cameras watching these work stations to make sure they are manned all the time. The helpdesk is just call after call of people complaining of missing or damaged items from their kitchens. The managers then refuses to take the calls if they have already have spoken to the customer previously. My advice is steer clear. everyone initially after training stays in contact with each other on a watsap group all quite excited at what they believe to be a great earning potential company. We all dropped off within 3 to 4 months. If you haven't left then you can turn up to work and be sacked on the spot for not achieving targets. The managers have the right to knock out a sale so cheaply (as it makes their stats better) and this can actualy COST staff money.

2.0
Sep 28, 2017

Managed by bullies

Recommend
CEO approval
Business Outlook

Pros

Money - it's a good commission structure, with designers earning more than managers. However they also get fined for doing anything wrong at all.

Cons

The management from the top down to regional level are awful. They are stuck in the 80's and think they can treat their staff how they want. This includes immediately failing your 2 year probation for the slightest thing that offends. The directors have family that work in the business and they get the best of everything and these family member are treated like royalty, heavens forbid you offend one. Targets are unrealistic Customer service is poor because the behaviours of the staff are bred to be this way. 4 conference calls a day lasting an hour to tell you how they think things should be done. Hours are ridiculous 8oclock in the morning start till 8 in the evening, yet you only get paid for 40 of them. Never ask for time back. You can only take your limited holiday allowance at 2 points in the year too, this is then rejected and your told you will just lose them at years end. The company dosent really know what it's doing and based itself on a money grab formula, deal today worry about the consequences tomorrow.

1.0
Feb 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Most of the staff are great people.

Cons

Sadly those at the head of the company don't understand that bullying staff and treating them like children is not the way to create a successful business. It really is a shame that the owner has put his trust in people that are destroying a potentially market leading company.

Viewing 214 - 216 of 2,549 Reviews

Glassdoor has 2,609 Wren Kitchens reviews submitted anonymously by Wren Kitchens employees. Read employee reviews and ratings on Glassdoor to decide if Wren Kitchens is right for you.