Is Zūm a good company to work for?

Zūm has an overall rating of 4.3 out of 5, based on over 276 reviews left anonymously by employees. This rating has increased by 5% over the last 12 months. 83% of employees would recommend working at Zūm to a friend and 84% have a positive outlook for the business. The best reviews about Zūm have been left by employees working as Anonymous , Sales and Driver .

Does Zūm pay their employees well?

According to anonymously submitted Glassdoor reviews, Zūm employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Zūm. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zūm?

83% of Zūm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zūm 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at Zūm?

Anonymous (33) , Driver (13) , Sales (11) , School Bus Driver (10) , Transportation (8) , Manager (6) , Bus Driver (5) , Operations (5) , Operations Specialist (4) , Software Engineer (4) , Anonymous Employee- Former Employee (3) , Operations Associate (3) , Account Executive (2) , Customer Success (2) , Dispatcher (2)

What are the pros of working at Zūm according to real employee reviews?

"The team is helpful and experienced." ((in 20 reviews)); "Management are great communicators and keep us in loop about the company’s mission and goals." ((in 19 reviews)); "Good pay and benefits." ((in 18 reviews)); "friendly culture, which dovetails with the company’s development goals." ((in 16 reviews)); "• Strong focus on transparent communication" ((in 14 reviews))

What are the cons of working at Zūm according to real employee reviews?

"Zum has the absolute worst leadership you can possibly imagine." ((in 10 reviews)); "This starts at the very top: CEO and COO take ZERO responsibility for the short cuts and lack of resources available to support the relationships with schools." ((in 5 reviews)); "Work life balance is just as bad as companies around here paying much much better." ((in 3 reviews))

What are employees saying about Zūm layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zūm layoffs and their outlook for job security at Zūm in 2026.

What are the top reviewed Zūm locations?

Redwood City , San Francisco , Seattle , Gardena , San Mateo , Palo Alto , Los Angeles , San Jose , Kansas City , California City , Orange , Walnut , Palm Springs , San Diego , Alameda , Oakland , Sunnyvale , Goleta , Santa Barbara , Spokane , Reading , Columbia , Jessup , Redwood Shores

Zūm reviews

4.3

83% would recommend to a friend

(265 total reviews)

Ritu Narayan

85% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Zūm has an employee rating of 4.3 out of 5 stars, based on 265 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 22% above average for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

265 reviews

1.0

May 24, 2026

Chaotic work environment with terrible communication

anonymous employee- former employee

Recommend

CEO approval

Business Outlook

Pros

The mission of the company is interesting and some coworkers were friendly and supportive.

Cons

- The company was disorganized and inconsistent to an extreme degree, creating constant instability. - Policies and procedures changed constantly without warning or explanation, making even basic tasks unnecessarily frustrating. - Employees were forced to adapt immediately with no clear training or guidance. - Management support was unpredictable and unreliable. - The workload became overwhelming due to complete failure in planning and coordination.

1.0

May 22, 2026

Beware, this company is already a sinking ship!!

Workforce administrator

Recommend

CEO approval

Business Outlook

Pros

Minimal qualifications. You get hired fast because of the extreme employee turnover.

Cons

- Employees sometimes get paid late, and dealing with that was incredibly stressful!! - The company constantly receives complaints from parents, client and employees because of delayed payments! - We are completely in the dark about what he owner and CEO are doing or planning. - Changes happen suddenly and shock everyone with no warning all! - Most of the time we only find out about major issues when people come in already angry and complaining! - Worst, lawsuits appear out of nowhere and catch everyone off guard! - There is zero preparation for incoming problems because management refuses to communicate anything or give any heads up! - Before joining, think very carefully! This company feels like a sinking ship!!

5.0

May 14, 2026

Career growth is not lip service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company supports my growth. I’ve been able to move locations and take on new responsibilities. Leadership values field experience. Working closely with drivers helps build trust and improve safety. The company promotes from within, and many employees move into management roles.

Cons

You need to stay organized to keep up with the pace, and new responsibilities can come sooner than expected.

Viewing 10 - 12 of 265 Reviews

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Zūm

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Chaotic work environment with terrible communication

Beware, this company is already a sinking ship!!

Career growth is not lip service

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