Is Zūm a good company to work for?

Zūm has an overall rating of 4.3 out of 5, based on over 277 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 84% of employees would recommend working at Zūm to a friend and 82% have a positive outlook for the business. The best reviews about Zūm have been left by employees working as Anonymous , Sales and Driver .

Does Zūm pay their employees well?

According to anonymously submitted Glassdoor reviews, Zūm employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Zūm. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zūm?

84% of Zūm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zūm 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at Zūm?

Anonymous (33) , Driver (13) , Sales (11) , School Bus Driver (10) , Transportation (8) , Manager (6) , Bus Driver (5) , Operations (5) , Operations Specialist (5) , Software Engineer (4) , Anonymous Employee- Former Employee (3) , Operations Associate (3) , Account Executive (2) , Customer Success (2) , Dispatcher (2)

What are the pros of working at Zūm according to real employee reviews?

"Challenges remain but this is being addressed by management and employees working together to find the best solutions." ((in 19 reviews)); "great culture and considerate management" ((in 18 reviews)); "• Dispatch team is great at keeping things on track" ((in 17 reviews)); "• Coworkers are friendly and committed to working as a team." ((in 12 reviews)); "• Pay and benefits are competitive" ((in 11 reviews))

What are the cons of working at Zūm according to real employee reviews?

"Zum has the absolute worst leadership you can possibly imagine." ((in 9 reviews)); "This starts at the very top: CEO and COO take ZERO responsibility for the short cuts and lack of resources available to support the relationships with schools." ((in 5 reviews))

What are employees saying about Zūm layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zūm layoffs and their outlook for job security at Zūm in 2026.

What are the top reviewed Zūm locations?

Redwood City , San Francisco , Seattle , Gardena , San Mateo , Palo Alto , Los Angeles , San Jose , Kansas City , California City , Orange , Walnut , Palm Springs , San Diego , Alameda , Oakland , Sunnyvale , Goleta , Santa Barbara , Spokane , Reading , Columbia , Jessup , Redwood Shores

Zūm reviews

4.3

84% would recommend to a friend

(266 total reviews)

Ritu Narayan

85% approve of CEO

82% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zūm has an employee rating of 4.3 out of 5 stars, based on 266 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 22% above average for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

266 reviews

5.0

May 14, 2026

Career growth is not lip service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company supports my growth. I’ve been able to move locations and take on new responsibilities. Leadership values field experience. Working closely with drivers helps build trust and improve safety. The company promotes from within, and many employees move into management roles.

Cons

You need to stay organized to keep up with the pace, and new responsibilities can come sooner than expected.

5.0

May 9, 2026

Simple work with steady daily routine

Driver

Recommend

CEO approval

Business Outlook

Pros

Focus on transparency and teamwork. Clearly assigned routes. Fairly simple work: pick up, drive, drop off students. Schedule designed to help you manage your time efficiently. Clear communication. Pretty good pay.

Cons

Early start times on certain days

2.0

May 9, 2026

Constant Layoff Fear Will Destroy Your Sanity

anonymous employee- former employee

Recommend

CEO approval

Business Outlook

Pros

Loyalty means absolutely nothing here. The more loyal you become, the more misery and punishment you will endure.

Cons

- The fear of layoffs is completely unbearable here. - People get fired for being too loyal or not loyal enough. - There is no logic or fairness. - Anyone can be thrown out at any moment by the smug and heartless leadership. - No concern exists for how employees will survive afterward.

Viewing 13 - 15 of 266 Reviews

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Jobs at Zūm

Claims Manager

United States

View job

Senior Manager, Revenue Operations (Remote, Seattle)

School Bus Driver -Redwood City **$8,000 Sign-On Bonus for fully certified school bus drivers**

Collections & AR Manager (Remote, Seattle)

Senior Benefits Manager

Zūm

Zūm reviews

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Reviews by job title

Career growth is not lip service

Simple work with steady daily routine

Constant Layoff Fear Will Destroy Your Sanity

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