ZRT was not able to host in-person meetings during COVID times to protect essential in-person workers, which was a deviation from normalcy that has now returned. The rapid growth and interest in at-home collection and testing during this time period was difficult maintain, but a lot of improvements came from it. ZRT saw higher turnover than normal during 2021 and 2022, which was frustrating for a high-complexity laboratory that requires extensive training, but this was a widespread problem throughout the entire healthcare industry that seems to have improved significantly.