Zayo reviews

Wow, this post hit me where it hurts. Delivering great service for customers is a team effort that involves everyone in the organization. I agree that the Account Execs need to be strong advocates for their customers; they also need to be strong advocates for the company, acting as a point of coordination for all their colleagues to deliver for our customers. The view "the only people who care about customers are sales people because they have genuine relationships" is alarming. I know it just isn't true, and it is unfortunate that you view your colleagues in this light. I will focus specifically on the product groups, since you called them out as focused solely on their P&L. As I am writing this, I am thinking of each of our PG leads, and the many member of their teams. Name by name, I have zero doubt that their passion for customers is high, and their focus is providing them great service and solutions. Customers are best served when their is collaboration between Product and Sales -- and leadership behind this often comes from our best Account Execs. I also know most of the exec team spends > 50% of their time with customers -- and these relationships often span many years of genuine caring for each other. I'd welcome the opportunity to talk to you directly, so as to better understand why your perspective and mine are vastly different.