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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      54% would recommend to a friend

      (2,509 total reviews)
      avatar

      Jeremy Wacksman

      57% approve of CEO

      48% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      2.8

      Senior management

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Mar 19, 2019

      Great company to work for, unless you're in the IT Org

      Security
      Recommend
      CEO approval
      Business Outlook

      Pros

      Snacks, good healthcare, diversity and inclusion, LGBT awareness, equity, "unlimited PTO" if your manager likes you.

      Cons

      There is ZERO career development in the Zillow IT org, most particularly in the Security space. The company claims to take security seriously, but doesn't anywhere anymore except on paper. The team has had massive turn over in the past six months. (Which isn't surprising if you consider the level of management turnover in the IT org as a whole.) The annual review system is broken. You can get zero compensation raise and zero equity without an explanation as to why -even if you met ALL of your performance goals and have good manager and peer review. If you ask for some rationale as to how this happened with an entire year of good feedback from management the only response you'll get is, "Let's just focus on the future." The annual review system seems to be based on how well your manager is liked by their manager. None of it makes any sense. So good luck getting a raise. Ever. Honestly, if you are considering work on the security team at Zillow, you shouldn't. You can easily get hired elsewhere in town where the leadership takes security seriously. You can find somewhere where you won't have multiple managers in one year because of turnover. (literally) You can find a place that takes your career seriously. The security team has seen high management turnover, zero career development, can't get traction with other teams, budget gets approved (verbally) then slashed over and over. Then upper management says asks why security hasn't solved for X problem. It's because we have no budget or headcount!

      avatar
      Zillow Response
      7y
      Thank you for your feedback on Zillow Group and the Security team, I agree with the Pros you mention above. I will note that while we do not cap our time off, we expect all team members to exercise strong ownership and judgment when taking time away. In 2018 the Security team delivered foundational components to help support ZG business line growth, while improving the partnership between Security, Product Development, and Business Development. To this end, protecting customer trust remains our top priority and we will increase headcount and YoY investment in 2019. There is always more to do to ensure we are supporting our team member’s career goals, and I am confident in our InfoSec leadership as we continue to prioritize Career Development within the organization and across Zillow Group. A cornerstone of this is our Annual Review process where team members and managers discuss their accomplishments for the year, and how their actions aligned to Zillow Group’s Core Values. To reflect and address your comments on career development and attrition, in the trailing 12 months, the Zillow Group IT organization promotion rate matched Zillow Group’s average, while maintaining a lower attrition rate. I would welcome further discussion on this topic. If you would like to discuss further, please reach out to me at: tobyro@zillowgroup.com.
      3.0
      Aug 2, 2018

      Solid job if you don't take it too seriously

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice offices. Good pay. Good work/life balance. Stable company. You can completely ignore office politics, but see "Cons."

      Cons

      Very easy to over-specialize. Easy to get stuck. Hard to move between teams or departments. If you completely ignore office politics you will have a hard time advocating for yourself. For example, I was once told that if I wanted to join another team, I should start by joining that team lead's running club.

      avatar
      Zillow Response
      7y
      Thank you for the feedback. I'm not sure when you left the company, but one area where we've invested significantly in the past few years is internal mobility, and opening up opportunities on other teams. I expect our experience today to be much better than what you describe. -- Amy (COO)
      4.0
      Jun 14, 2018

      Changing the game, but still room for improvement

      Client engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I want to start by saying I WISH I could give Zillow 5 stars, but the way PAC is treated and a few other things really bring it down to 4. Now down to the real pros and cons: - AMAZING Culture. Truly one of a kind and I believe the company lives and breathes the values. -Benefits are top notch. Healthcare, dental, vision, snacks, stock, competitive/above average pay, 401k match, games, occasional catered lunch, etc. Think of the most stereotypical Silicon Valley company (In a good way :) ) and you've got Zillow. - Incredible technology and innovation. Zillow is THE #1 site when it comes to real estate. Zillow is 10 steps ahead of the competition and I’m excited to see where they go next. -Changing behavior - Some people may see this as a con, but the company is in a constant state of flux. They are changing people's behavior (Potential home buyers/sellers, agents, loan officers, landlords, etc.) and it was fun to be a part of, but you need to be okay with change.

      Cons

      - Internal mobility is an absolute mess. This is one of the main reasons I left the company. I applied for a job after being with the company for 2 years and was quite literally “forgotten” about until a Sr. Manger pinged the internal mobility recruiter- I received a formal apology, but it was really hurtful. ------As a follow up to this internal mobility, all Denver hires should be aware that the majority of the Denver office (80-90%) is sales and customer service. If you want to move up in those departments it's a great opportunity, or if you want to stick it out for a year, get to understand the company and culture, etc. you can transfer to another office after a year. - It's mostly a joke within the company, but PAC or Premier Agent Concierge (The entry level department a large number join into as an associate CES) is the red headed step child of the company. We work 363 days out of the year until 8 PM, 7 days a week(Holidays included) and other departments pity our department/consider it a joke. It's ridiculous that PAC still is expected to "thank" management when we were allowed to participate in entire company events. -----This has gotten A LOT better since I started in early 2016, but there is still a long way to go -Management communication (especially in PAC). When news comes out, it instantly turns in to a game of telephone with some team leads/associate managers saying one thing, while others say another. One SOP changes and some say follow it, others say do whatever you want. There were a couple times when we had LARGE meetings where EVERYONE got the exact same information- I think this needs to be more frequent and a standard practice to reduce this chatter and try to nip the "Zumor mill rumors" before they bud.

      avatar
      Zillow Response
      8y
      Great to hear that the benefits and culture are top notch. However, I'm very sorry to hear about your experience with the internal mobility process. I'd like to hear more about that, so shoot me a note at jrg@zillowgroup.com if you like to share more details. While I agree PAC works hours different than other departments (other departments work 7 days a week as well), I disagree that PAC is considered a joke. It's very important strategic part of ZG's future vision. Syncing communication in a large org across different cities with teams working different sides of the week can be challenging. We've taken a number of steps already this year to continue to tighten each and every communications release. The nature of our work means that we have to be very thoughtful in what extra curricular activities our teams attend and when. We strive to build a vibrant culture around a robust business, and in doing so we have to balance the needs of our clients with those of our people. If you have improvement suggestions, I'm all ears. Good luck in your next endeavor!
      Viewing 322 - 324 of 2,509 Reviews
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