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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      54% would recommend to a friend

      (2,507 total reviews)
      avatar

      Jeremy Wacksman

      57% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      2.0
      Feb 19, 2026

      Sounds good at first

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good ideas and thoughts conveyed by management Many knowledgeable people and caring people in multiple departments Collaboration with others was strongly encouraged Understands that AI is a tool and not a replacement for many interactions

      Cons

      The company has grown quickly, and with that came frequent tool changes and increased structure. Planned breaks and stricter KPI tracking significantly changed the workday from a more flexible environment to a more rigid and stressful one. Performance metrics and KPIs changed frequently, which made it difficult to consistently understand expectations. After several months of shifting performance standards, I was ultimately let go for performance reasons, despite receiving positive feedback in regular 1:1s. Workload and system complexity increased over time, with limited support or adjustment when responsibilities became overwhelming.

      avatar
      Zillow Response
      3mo
      Thank you for taking the time to share your detailed feedback. We recognize that periods of rapid growth can bring changes to tools and processes, and that can impact people’s day-to-day experience in meaningful ways. We appreciate you sharing both the positives you experienced and the areas where things felt challenging. Feedback like yours helps us reflect and improve.
      1.0
      Feb 19, 2026

      A Toxic cycle of overwork, disrespect, and toxic leaders.

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and your co-workers are great. That's it.

      Cons

      I would strongly caution anyone looking into a CSM role at Zillow to look elsewhere. The organization operates on a cycle of deceit and false promises, where 'success' is a moving goalpost and leadership is toxic. Expect to have your workload doubled or even tripled year-over-year with no increase in pay, leaving you constantly stressed and overworked. You will be forced to manage 'bad' accounts (clients who were sold unrealistic expectations by Sales) only to be looked down upon by leadership when those accounts struggle. The internal hierarchy is demoralizing; no matter how much revenue or growth you bring to the table, you will never be treated with the same respect as a Sales rep. You are essentially glorified support, yet you are simultaneously punished for not being 'strategic'—even though the product breaks so often that realtors only want you for troubleshooting. To make matters worse, there is no structured growth path. If you express a desire to move forward, your progress is entirely dependent on the whims of leaders who often penalize integrity rather than rewarding it. If you value your mental health, work-life balance, or being paid fairly for your output, this is not the place for you.

      avatar
      Zillow Response
      3mo
      Thank you for taking the time to share your perspective. We take concerns around leadership, workload and fairness seriously and are committed to creating a workplace where people feel valued and treated equitably. For current employees, there are established ways to raise concerns and provide additional context, including confidential options available through AllVoices or by connecting with your HR Business Partner. Detailed information about reporting these concerns is available on the company intranet. We appreciate you taking the time to provide this feedback.
      3.0
      Feb 18, 2026

      Talent Development Dead

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great work life balance, great culture - very few/no jerks.

      Cons

      Have completely dismantled undergrad and MBA internship programs. Only interested in AI PhDs. Not willing to develop talent.

      Viewing 46 - 48 of 2,507 Reviews
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      ReviewsZillow reviews

      Glassdoor has 2,694 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.