Zillow reviews

3.4

53% would recommend to a friend

(2,508 total reviews)
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Jeremy Wacksman

56% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Sep 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Co-workers are wonderful. And I actually enjoy working with my manager. Splashy Brand name to work for.

Cons

Ever changing monthly goalposts, Claw backs, Poor senior leadership that is extremely out of touch with the market, clients and general market conditions. Company is trying so hard to move "up market" and is firing many current long time paying customers to cater to larger teams. Also, ramming down new products that do not work functionally and charge top dollar. Churn is extremely high with clients and employees. Employee morale is at an all time low. It's really a shame. Buyer beware.

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Zillow Response
9mo
Thanks for sharing your experience. It’s clear something isn’t landing the way it should be, and we appreciate you shining a light on it. We take feedback like this seriously and would love the chance to learn more — feel free to reach out at careers@zillowgroup.com, or you may report a concern anonymously through AllVoices.
1.0
Sep 10, 2025

Toxic Work Environment

Recommend
CEO approval
Business Outlook

Pros

Work from home, decent benefits

Cons

Management tends to protect problematic employees instead of addressing long-standing behavioral issues. This can leave team members feeling unsupported when dealing with verbal abuse or toxic behavior. There’s a tendency to prioritize appearances for leadership rather than genuinely solving problems. Employees may feel pressured to provide positive ratings or feedback that don’t reflect reality, and performance management is sometimes used in a retaliatory way. Complaints raised to HR often seem to result in surface-level actions or cover-ups rather than addressing the root cause. Overall, trust and psychological safety are lacking, and accountability is inconsistent.

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Zillow Response
9mo
It’s never easy to read feedback like this, but it’s necessary and we appreciate your honesty. Great management plays a huge role in the employee experience, and your review reminds us that consistency and support still need attention in some areas. If you're open to continuing the conversation, we’d value hearing more at careers@zillowgroup.com. Or, you may report your concern anonymously through AllVoices.
5.0
Sep 9, 2025

Great company

Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits and good people

Cons

Nothing bad to say about them

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Zillow Response
9mo
We love hearing that our benefits made a real difference for you. We design them to support your well-being and help you feel cared for at work and beyond. Your feedback drives us to keep improving and deliver an even better employee experience.
Viewing 139 - 141 of 2,508 Reviews

Glassdoor has 2,695 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.