Zillow reviews

3.4

53% would recommend to a friend

(2,508 total reviews)
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Jeremy Wacksman

56% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Sep 6, 2025

finger pointing and lack of guidance

Recommend
CEO approval
Business Outlook

Pros

Competitive benefits, opportunities for travel for team bonding, great collaboration and culture when in large groups, great project opportunities with the guaranteed success of a large company

Cons

In smaller group settings, there’s a ton of gossip and mean spirited discussion. The culture behind close doors is very toxic. I’ve never been in a company where people arnt friends with at least a few colleagues. People will not hesitate to throw someone under the bus and do so directly to leadership. I’ve seen small inconsequential mistakes become huge talking points against individuals and travel through different departments. Rare that someone will stick up for a colleague when this happens but instead will use the moment to cover their own mistake. Managers don’t seem to understand how to guide and empower employees - yet will micromanage. There’s a lot of “I don’t know what your should be doing but you need to do it right now” from managers. Then a lot of “why did you do that?!” in response. Leads to cross functional budget and planning disasters. And again, leads to people throwing others under the bus. The culture discourages small talk. I’m certain that my direct manager doesn’t know a single personal thing about me - not the pets I have, if I have a partner, the city I live in, not a single hobby … and I’ve been at this company for 3 years now under the same direct manager.

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Zillow Response
9mo
Thank you for spending time writing this review. It’s disappointing to hear that your experience doesn’t reflect the culture we aim to create. While we know no workplace is perfect, it’s important to us that our values show up in real, everyday ways. Your review helps us see where we’ve fallen short. If you're open to a longer conversation, please reach out to careers@zillowgroup.com. Or, you may report a concern anonomously through AllVoices.
3.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

good work life balance and flexibility

Cons

lack of guidance and clarity on vision/product work, obvious favoritism, overlap in PM ownership

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Zillow Response
9mo
Thank you for your review. We hear you on the importance of clear, consistent communication. Creating transparency in a growing and evolving company takes work, and your feedback helps us understand where we can do better. Thanks for 'Turning on the Lights' to tell us what's working, and what still needs focus.
2.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

- Zillow’s brand name still carries weight on a resume. - Some talented and driven peers at the IC level who try to do good work despite leadership gaps.

Cons

- Compensation in the ASA Sales Org is below market and not competitive with comparable SaaS or adtech roles. - ASA Sales Org is a textbook case of how not to run sales leadership. Zero structure, unclear expectations, and shifting priorities with no accountability from the top. - Leadership (BJP) was inconsistent, reactive, and avoided ownership. No coaching, no feedback loops, no partnership. - Onboarding for new managers is essentially nonexistent - thrown into the deep end to sink or swim. Success is left entirely up to luck and self-navigation. Leadership applauds sacrifice but provides no real support. - Culture is one of finger-pointing rather than enabling. When things go wrong, managers are the scapegoats.

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Zillow Response
9mo
Thank you for your honest review. We strive to maintain a culture of transparency and accountability, and we all have a shared responsibility to maintain a positive environment and culture of integrity. Please reach us at careers@zillowgroup.com so we can learn more about your experience. Or, you may report your concerns anonymously through AllVoices.
Viewing 142 - 144 of 2,508 Reviews

Glassdoor has 2,695 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.