Zillow reviews

3.4

53% would recommend to a friend

(2,517 total reviews)
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Jeremy Wacksman

55% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Apr 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Good benefits, free snacks and drinks, amazing people.

Cons

This job was the worst job I have ever had! Management is a joke. They tell you that they promote within but then they hired team leads externally, passing up great internal candidates. They do not care about you as a person but rather the amount of calls you make. Also if you try and do the right thing by putting in your 2 weeks, they let you go right then and make up fake emails saying you said it was your last day. They give severance to people they fire but not when you give your two weeks and HR's explanation was that it was up to them.

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Zillow Response
9y
Thanks for the feedback. I’m sorry you felt your experience was poor. Our Denver office, as are many Zillow Group locations, is consistently recognized as a great place to work, and I strongly believe our management team is demonstrably strong in both performance and people management. We’re also very proud that 70% of our team leads were promoted from within. Regarding our process for resignations, severance is dependent on when and how the employee gives notice. In terms of the most serious charge of fabricating documentation, we work hard to live our company's core values every day, including one of my favorites, Act With Integrity. I spoke to our senior leadership and human resources, and reviewed documented conversations from resignations and performance improvement plans from this year. I found no discrepancies and firmly believe the process is working cleanly and as intended. However, if you have information to the contrary, I definitely want to hear those details. Please email me at jrg@zillowgroup.com. –JR Gast, VP Client Experience
1.0
Apr 19, 2017

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and sometimes okay catered food once a week

Cons

This company is getting so corporate now and is not fun to be at anymore. I used to love coming into work but now it's just so obvious that management doesn't care about the individual but rather the business now. It's sad and I wish I could rewind to a year ago.

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Zillow Response
9y
Thank you for the review. We strive to foster a great culture. It sounds like you have some thoughts around how we can do that better. I am eager to hear specifics around your feedback. Please feel free to reach out to stevec@zillowgroup.com so we can talk more. Steve Capezza - Vice President, Premier Agent Sales
4.0
Apr 18, 2017
Recommend
CEO approval
Business Outlook

Pros

The benefits are top of the line, and in most cases the pay is above average. The CEO is extremely transparent, and the company's mission is genuine.

Cons

As with any emerging tech company, change is essential. However, sometimes that goal precedes the needs of their client base, or products and features are released too quickly.

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Zillow Response
9y
Thank you for the review. I share the same sentiment you have regarding the benefits at Zillow Group, our mission, and the level of transparency exhibited by our executives. I am curious to hear more of your thoughts regarding the level of leadership you observe day to day. Please feel free to reach out to me at stevec@zillowgroup.com or come see me on the sales floor during my next visit to Denver. Thank you again for the feedback. Steve Capezza - Vice President, Premier Agent Sales
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Glassdoor has 2,704 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.