9y
Thank you for the candid review. I really appreciate you taking the time to give feedback on your experience and what we can do better. Regarding the people and perks, I agree the #1 key to our success, as a company, has been our people and culture. The perks are fantastic but the people and culture are what really drive our business. I am glad to hear your experience is similar to mine. To your points on our environment, in Orange County, we certainly drive two things at a high level: attention to detail and attention to our activity. We do so for two reasons: attention to detail is a piece of driving a great client experience and high activity is a piece of generating world class results. Also to your point regarding our reward system, we are very much a data meritocracy. Whether it is receiving an inbound as a Sales Executive or new clients as a Business Consultant, activity and performance are the drivers, not internal politics. It sounds like your experience has been different. I would like to hear more about that. Please feel free to pull me aside on the sales floor to discuss or you can email me as well. Thanks again for the review. Your candor is important to our continued development as a business. Steve Capezza - Vice President, Premier Agent Sales - Orange County & New York City
