Zillow reviews

3.4

54% would recommend to a friend

(2,510 total reviews)
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Jeremy Wacksman

57% approve of CEO

48% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
5.0
Oct 15, 2015
Recommend
CEO approval
Business Outlook

Pros

I have been with Zillow Group for 7 months now and it has been an awesome experience so far. Quota's are very attainable the product is great and is a very easy sale! The company culture is the best I have ever worked for tons of benefits. Coming to work is so much better when you work with awesome people and know that I am helping make some of our customers tons of money marketing on the biggest real estate platform around.

Cons

There is no dedicated support department a large % of my time is spent on Customer Support issues as opposed to strictly sales calls.

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Zillow Response
10y
Hi. Thank you for your feedback. It's great to hear that you are enjoying Zillow Group so much. Yes, we have an amazing culture & benefits are crazy-great. And, since you wrote this we've now integrated some add'l support resources into sales, so hopefully things are improving. Good call, our mantra is certainly not to micro-manage, but to help everyone achieve their goals & dreams. But, at times we may be a bit overzealous to help people be successful, so we'll work to improve on that. Thanks again for the comments & I look forward to future successes together. Greg Bland
5.0
Oct 14, 2015

Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Move fast, not afraid to make mistakes, and thinking big. Perspective on what's important and what's not...sound work-life balance.

Cons

Maybe moves too fast sometimes?

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Zillow Response
10y
Thank you for your review. I'm glad that you are having a good experience here. You are right -- moving fast and thinking big is a core value of ours. It is one of the things that has made us successful so far, and I'm sure it is one of the things that will make us successful in the future. You are also right that sometimes we definitely DO move too fast. Better to move too fast than too slow, but the point is well taken.
5.0
Oct 14, 2015
Recommend
CEO approval
Business Outlook

Pros

I love the transparency of the company all the way up the ladder the our CEO and founders. I've never worked for a company that had such an open door policy before. I'm in Sales and what I love is that you really are rewarded for how much work you put in. Your commission isn't limited, so just keep selling and you'll keep making more money and let me tell you - the pay compensation is very fair. In addition to your salary and commission, there are also constant contests. I've won cash prizes ranging from $25 to $1,000, gift cards, remote control cars, a blackjack visor, a macbook, and that's just what I have personally won! The benefits are Amazing! Phenomenal health insurance, free public transit, an amazing office in the heart of Downtown Seattle with beautiful panoramic views, a video game room, shuffleboard. Ping pong, Foose ball, 3 break rooms/dining areas, a frozen yogurt machine, several catered lunches a month, the craziest holiday parties I've ever been to, and more! I also love that they reward you for selling the right way, or as we call it the 'Zillow Way'. They consistently give out bonuses to the reps with the lowest cancel rates (ensuring they are bringing on new business in the right way with clear expectations) and you also lose commission if your sale cancels it soon after buying. This may seem bad,but it's really not and is just to make sure you aren't 'Selling hot' or putting someone in a bad position. I love the fact that I only have to sell to one group of people (Real Estate Agents) and I'm selling the UNQUESTIONABLY BEST marketing product in their industry. Seriously how much easier can it get? If you can't CRUSH this job, you don't belong in Sales. Period.

Cons

Now for the Cons. If the benefits, management, pay, and work environment are all awesome then there can't be a downside right? Wrong. It is a grind! If you aren't prepared to work your butt off, then don't bother. They want the best, they hire the best, they provide the best tools, and if you don't give your best ... well then they don't want you. This job is all about the numbers and not getting beat down after your 30th hangup of the day. The next sale could always be 1 call away and if you don't go in to every single call with the mentality then you are limiting yourself.

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Zillow Response
10y
Wow! As a member of the sales management team, I can't help but feel incredibly proud of the selling environment you so accurately describe! We have a lot to be thankful for at Zillow and we know that great people like you will thrive when given an opportunity to earn great commissions doing things the RIGHT WAY. Thank you for helping build our sales culture into what it is today! I would agree that hard work is required to excel at Zillow, and the inside sales department is no exception. We believe that it's our role in management to help people get the most of the opportunity at hand and we do hold people accountable such that they don't under-perform relative to their potential. In regards to listening, I agree; Our sales management team is comprised of people who started as sales people and earned the right to lead a team. We collaborate and consult with our managers so that we get decisions right- If you have ideas that you'd like us to consider, please stop by my desk in Seattle. Doug Slotkin VP, Local Ad Sales
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