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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      53% would recommend to a friend

      (2,509 total reviews)
      avatar

      Jeremy Wacksman

      56% approve of CEO

      47% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      2.8

      Senior management

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      Jun 13, 2015

      Hard work pays. Daily grind. Repetitive. Competitive.

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The opportunity to make a lot of money is there you just need to be good at seeking it out, being consistent, not letting "no" discourage you and really believing in the product. The job itself is the best sales opportunity I've ever had because of the product, brand recognition and culture. Im about to hit my two year mark as a sales consultant and I am very proud that I've been able to reach the stretch goals/quotas every month. Zillow pushes you to succeed and if you believe you can, you will. I've really enjoyed the challenge.

      Cons

      My biggest complaint would probably be regarding the expectation to bring 100% energy everyday or hit a certain number of phone calls or minutes everyday. Being on your "A" game everyday isn't really possible in my eyes. Some days I would prefer to work "on" my business rather than "in" it. With the daily eye on my activity I feel guilty taking breaks to recharge my batteries. Some days I may be really productive taking care of emails, finding new reports to be more effective and researching how to do my job better and those types of things aren't applauded because they aren't recorded in the sales dashboard. To sum it up, I think recognition from management could be improved.

      avatar
      Zillow Response
      10y
      Thanks for the thoughtful feedback. Glad to know that for the most part, your job has been satisfying for you and rewarding in terms of hitting your numbers and challenging yourself - Thank you for your contributions to our success! In terms of your concerns, I'd like to address them. I know the challenge of bringing it 100% every day and I would agree that we do push people to achieve to their potential each and every day. Our focus is on real productivity, not the number of dials, but we do manage to presentation activity more closely when we see people struggling in terms of reaching their revenue potential. We've tried to create a culture and sales environment that makes it possible to deliver that kind of energy. I would welcome the opportunity to discuss this with you further - I'm concerned that you feel guilty when you take a break. I hope we can talk about improving your experience at Zillow. Doug Slotkin VP, Local Ad Sales
      5.0
      Jun 12, 2015

      This has been one of the most challenging yet rewarding environments I've ever worked in.

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The sales floor is a fun place to be. You learn quickly how to multi task or be a part of 4 different conversations at once. Surrounded by all personality types. I don't know how I could go back to working in a boring office, I don't think I could. Lots of events and food around all the time. Unlimited motivation. And not the type where it's all about revenue goals either. Any win is celebrated, especially doing right by your client. The hours are great. If you come in early you can leave early. Even though your manager is right by you and checks in with you all day, you're not feeling micro managed.. Which sounds weird but it's true. The expectations are fair. And transparent. In my old sales roles I felt like my 1 on 1's consisted of both parties BS-ing their way through the conversation. They really care about your personal growth here. And will take you step by step to get there. If you're willing to put the work in. Also- the pay is amazing. If someone tells you otherwise it's because they aren't hitting attainable goals set and may not be cut out for sales.

      Cons

      You have to be okay with being on the phone ALL day. It's fast pace and you are expected to manage a pretty big book of business. I would imagine this will get better with time, but I do feel like I get stuck with customer service issues that shouldn't be my responsibility to deal with. We need more support in that department. The turn around time for a simple customer service request is way too long. Online marketing and real estate in general are ever changing industries so combining the two it's to be expected...but dealing with the reactions of our clients every time our product changes or restructures in any way can be exhausting. But it comes with the territory and as long as you believe in the product, like I do, then you will find a way to keep things positive and remind your client you're here to help them grow their business.

      avatar
      Zillow Response
      10y
      Thank you for the great review and actionable feedback. We are certainly committed to creating a work environment that is both productive and fun at the same time. Our business is certainly predicated on a mindset that needs to remain positive and focused in order to maintain a high level of success. I am glad you feel our workplace reflects that philosophy. Your feedback regarding client resolution is appreciated. Our service organization is dedicated to constant and never-ending improvement with regards to all service processes, which very much includes our service levels. I will pass your feedback on to them. Regarding career trajectory, I am a firm believer in transparency around that issue. I am eager to hear more thoughts from you on that subject. Please feel free to pull me aside for a 1 on 1 or reach out to stevec@zillow.com to discuss more of your thoughts. Best – Steve Capezza, Senior Director – Orange County Sales
      5.0
      Jun 4, 2015

      Fun company with lots of room for growth

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management team is long term focused. Not distracted by shareholders or competition. They have a commitment to hiring the best people and cutting bait with those who are't big fast thinkers.

      Cons

      Not many. Teams generally work well together and are highly collaborative. Company is getting big with the integration of Trulia and execution is largely the biggest risk.

      avatar
      Zillow Response
      11y
      Thank you for the great review! I'm very glad that you feel the leadership team is not overly focused on the near term or on competition. You are correct. We are focused on building a very significant company over the LONG term, and that means making big investments which won't pay off for a long time. On the topic of maintaining a strong corporate culture and one which empowers great people, I actually wrote about this today in Fortune: http://fortune.com/2015/06/04/spencer-rascoff-keeping-your-best-employees/
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