I was fortunate enough to have a very supportive direct manager (Yvonne Price, she's fantastic) but just about everything else at this company is a joke. Zones has no process management whatsoever. Management is completely focused on cost cutting, with no concern for employee retention or quality control. Support departments are woefully understaffed, so while you may be permitted (and I do mean permitted, these things are frowned upon) to go on a vacation, you cannot expect a damn thing to get done while you're gone. Also, as this is a fairly small company with a large number of "lifers," there are not a lot of opportunities for promotion. You'll have to make a lot of lateral moves to ascend in this company, and as they say, "jack of all trades, master of none."