Zones reviews

This is a privately owned organization and because of that there are not a lot of checks and balances, especially when it comes to leadership. They do not want diversity of thought, instead want homogenous yes people who will worship and follow leadership anywhere. They are a revenue generating organization at all costs, even at the cost of its people, ethics and morals. The culture is manufactured and created from the top and it is undoubtedly a culture of fear. There is little to no accountability at any level of leadership. Projects languish for years without completion and then the burden gets transferred to a new team or individual but with the baggage of the mistakes made by prior owners placed on to the new group. In other words, they are blamed for the mistakes of the past that didn’t involve them The leadership is constantly putting people down in public forums, does not set clear expectations, has unrealistic ideas about what success looks like and moves the goal post on a whim and often. He is reactionary and does/has not planned for the future. In addition to this, his first and primary concern is elevating his own profile, but don't worry he makes sure to say a calculated thank you in his speeches. HR is a mere whisper of what modern day HR should be. While recruiting and hiring is adequate, employee engagement, retention and diversity is non-existent. There are no programs, strategies or plans devised or shared by the HR department to the greater organization. There is also no anonymity. If you complain or lodge a concern it will get taken to the top and then you will have consequences if it does not align with how he believes you should feel or do. Because this organization lacks a unifying strategy and actionable plan, people work to catch up instead of working towards one common goal. As mentioned before the goal post gets changed pretty regularly, so you are constantly doing work you have already done but in a new or different way. This is all to say that the general workload is above and beyond what is sustainable to keep up with. This means projects miss deadlines, come in half finished or never get done at all which then perpetuates the circle of unhappiness the leadership has with their teams. As a whole benefits are poor when compared with other organizations I have worked with. The common sentiment that is verbalized out loud is “we don’t pay industry standard because we aren’t google” which is irrelevant in my opinion but nevertheless a direct quote. The insurance company they use is lackluster – Many of my doctors actually refuse to accept it because “United Healthcare” is apparently difficult to work with. Be prepared to pay out of pocket for medical expenses.

I just still couldn't in all good conscience recommend anyone else use this place to find a better career. There are like 17 bosses that can order you around. THERE ARE NEVER ANY RAISES. I worked there over three years, no raises. They use promotions, which gain you experience, in lieu of raises. But the funny part about that is they can just demote you back to where you started on a whim if they lose a contract. I worked 5 different roles, ALL of them more responsibilities and technical know-how needed than the last. NO RAISE. Lateral moves they called them. "at least you'll get off the phones!" they say instead of raising my pay. But by then you are so torn down by their constantly changing direction on which metrics to pursue and that you gleefully accept the giant steaming bag of more responsibilities to get away from both the abuse of the customers AND the management. They use the worst of tactics. One favorite thing that happened to me was meeting their ridiculous standards to accrue a bonus only to never actually see that bonus. I won some BS "lunch with the managers" contests I DID NOT WANT TO DO but the point is it never happened, not because I asked that it never happen, but because they just constantly give out false promises. One time we all got an email from the CEO that looked like an 8chan green text about vaccines. One time we got an email where they extolled how much money they made after selling off a portion of their business they no longer invested in, and then we still didn't get a raise that year. One time in the middle of the call floor when I had gotten a low score for the first time in 8 months of employment, the then-manager made a huge scene about it in front of everyone. One time when I was talking to a Quality Assurance team manager about that exact same low score, for no reason at all, he had a print out of how long I took on my breaks. The sheer level of micromanaging is unprecedented. My current job is amazing and I still experience terror when I hear the Teams sound, I have some negative pavlovian response ingrained into my very soul from three years of toxic abuse from Team Leads and upper management who could barely tie their shoes, let alone stop themselves from harassment, incessantly trying to be your friend outside of work to backstab you, doing illegal things on the premises before it was WFH, and lying through their teeth. I was 'promoted' LATERALLY!!!!! (as they so often emphasized to you in raptor screeches, so you would just not complain about no raises ever. EVER!) to a job that required higher skills, but then I was unceremoniously shoved into two roles that wasted those skills and then put into a highly specialized team where, after the 4 main middle managers of the program were fired for lying and negligence, the new manager cluelessly allowed the program to falter without support or guidance, and I was shoved right back to where I started. The best part of this was that new manager promised to have one last convo with me about "where I was landing" in the afternoon the next day, but he went on a week long vacation in the morning, and on Monday I was back on the phones and he never spoke to me again. He DID spinlessly like my new position on LinkedIn, though.