Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,196 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 51% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 275 reviews)); "great benefits and stock options (RSU's)" ((in 196 reviews)); "Most people are great and collaborative." ((in 137 reviews)); "Pay is good and competitive; generous with promotions." ((in 88 reviews)); "Good work life balance since I started" ((in 80 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 50 reviews)); "No 401k match but that's it" ((in 20 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 19 reviews)); "Career growth" ((in 10 reviews)); "Favoritism is rampant." ((in 4 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(2,000 total reviews)

Eric S. Yuan

76% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,000 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 2,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Aug 13, 2024

Good

Account executive

Recommend

CEO approval

Business Outlook

Pros

Wfh Great perks Good product market fit

Cons

Hard to sell in the SMB space for new joiners Toxic management

Zoom Communications Response

1y

Thank you for sharing your experience at Zoom. We’re glad to hear that you appreciate the work-from-home flexibility, perks, and the strong product-market fit. We understand your perspectives about the challenges of selling in the SMB space and the issues with management. Your feedback is important as we move forward. Thank you for your ongoing contributions and dedication to the team.

1.0

Aug 12, 2024

AE

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good product for selling to customers

Cons

Bad management with no planning

Zoom Communications Response

1y

Thank you for sharing your experience working with us at Zoom. We’re glad to hear that you enjoy the product. We understand your outlook on management and the lack of planning. Your advice about hiring management with the right skill set is valuable, and we appreciate your feedback. Thank you for your contributions during your time with Zoom. We wish you all the best in your future endeavors.

5.0

Aug 11, 2024

Great company culture

Business operations manager

Recommend

CEO approval

Business Outlook

Pros

Core values are reflected in every interaction. Excellent programs to showcase caring for others and community volunteering

Cons

You need to be very agile to adopt to changing work and business environments. Little career opportunities within the organization

Zoom Communications Response

1y

Thank you for sharing your experience at Zoom! We’re thrilled to hear that you enjoy working with us. We understand your perspectives about the need for agility in adapting to changing environments and the limited career opportunities within the organization. Your feedback is important. Thank you for your ongoing contributions and dedication to the team.

Viewing 361 - 363 of 2,000 Reviews

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Jobs at Zoom Communications

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Commercial Account Executive - Healthcare

Mass Market Solutions Engineer