Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,195 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 51% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 281 reviews)); "great benefits and stock options (RSU's)" ((in 211 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Pay is good and competitive; generous with promotions." ((in 79 reviews)); "Work life balance is good" ((in 77 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 53 reviews)); "Incompetent managers run this place." ((in 27 reviews)); "No 401k match but that's it" ((in 19 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 18 reviews)); "Some teams do not yet have a clearly defined career path for all roles." ((in 6 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,999 total reviews)

Eric S. Yuan

76% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

5.0

Sep 22, 2017

Account Executive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Love the transparency from the executive team. It's pretty powerful at such a fast growing company. We are still able to maintain our amazing culture.

Cons

Hope we can maintain the culture as we scale our fast growth and goals as a company

5.0

Sep 22, 2017

Progressive and Real

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

sense of community, best work environment, team work, Happiness is real

Cons

If you are not prepared for a company that follows through on its core values, and is progressive, and fast paced, Zoom may not be a good fit.

5.0

Dec 18, 2016

Zoom is the best job I've had

Av specialist

Recommend

CEO approval

Business Outlook

Pros

This is a company who cares about their employees. On top of that, there are so many opportunities for growth along with the company. The company culture is very open where anyone who has any ideas on how things can improve will be heard. I've had hour long conversations with our software engineers on new application feature ideas that I've had, and my role at the company has absolutely nothing to do with software development. This company cares. Eric Yuan, the CEO, makes sure to seek out new ideas from his employees and is always very gracious when employees show dedication to the company. I wouldn't want to be working anywhere else.

Cons

Long hours. Don't come to work for Zoom unless you believe in this company. You can expect some very long days and weekends every now and then.

Viewing 256 - 258 of 1,999 Reviews

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