Is ZoomInfo a good company to work for?

ZoomInfo has an overall rating of 3.8 out of 5, based on over 2,280 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at ZoomInfo to a friend and 63% have a positive outlook for the business. The best reviews about ZoomInfo have been left by employees working as Learning and Development Manager , Director and Sales Manager .

Does ZoomInfo pay their employees well?

According to anonymously submitted Glassdoor reviews, ZoomInfo employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at ZoomInfo. This rating has been stable over the past 12 months.

How satisfied are employees working at ZoomInfo?

72% of ZoomInfo employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ZoomInfo 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ZoomInfo?

Sales Development Representative (SDR) (221) , Account Executive (168) , Account Manager (125) , Software Engineer (55) , Customer Success Manager (48) , Sales Development Representative (44) , Senior Software Engineer (43) , Research Analyst (32) , Product Manager (26) , Manager (25) , Sales (24) , Sales Manager (24) , Customer Success Manager (CSM) (20) , Director (19) , Marketing (18)

What are the pros of working at ZoomInfo according to real employee reviews?

"Great people and very passionate" ((in 230 reviews)); "Culture is great and they promote from within." ((in 170 reviews)); "There is great leadership in place and extremely rapid growth along with great stability." ((in 122 reviews)); "Good pay and my life changed a lot after joining here." ((in 99 reviews)); "Great benefits and truly talented teammates." ((in 98 reviews))

What are the cons of working at ZoomInfo according to real employee reviews?

"Software has many bugs leading to a ton of customer service work poor management constant changes" ((in 79 reviews)); "Constant layoffs that they hide from the media and somehow it works" ((in 37 reviews)); "Favoritism is pretty rampant." ((in 13 reviews)); "Long hours, weekend work, and new prospect calls every 30 minutes" ((in 10 reviews)); "Management will not make you feel good about taking time off and there are multiple blackout dates throughout the year." ((in 10 reviews))

What are employees saying about ZoomInfo layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ZoomInfo layoffs and their outlook for job security at ZoomInfo in 2026.

What are the top reviewed ZoomInfo locations?

Vancouver , Waltham , Boston , Bethesda , Grand Rapids , Conshohocken , Portland , New York , Philadelphia , San Francisco , Washington , Los Angeles , Seattle , Atlanta , Chicago , Austin , San Diego , Dallas , Denver , Israel , Jersey City , Boise , Salt Lake City , Phoenix , California City , Bellevue , Saint Petersburg , Tampa , Park City , Arlington

ZoomInfo reviews

3.8

72% would recommend to a friend

(472 total reviews)

Henry Schuck

76% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Compensation and benefits

3.8

Career opportunities

3.7

Culture & values

3.7

Work/Life balance

3.6

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

472 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Dec 2, 2021

Good workplace

Analytics manager

Recommend

CEO approval

Business Outlook

Pros

It was the best workplace ever. Nice colleagues, free work schedule, sometimes good salaries

Cons

Nope. Everything is perfect ^)

2.0

Dec 1, 2021

Sales centric company where CS role is only about "hitting your number"

Mid-market customer success manager

Recommend

CEO approval

Business Outlook

Pros

Best in class product which means mostly happy customers. Tech stack is amazing, so many ways to streamline your job and make things faster & easier. If you can ignore the turmoil of account changes, people constantly churning, fire drills to drop everything you are doing and build renewal reports for sales managers, then the job has the potentially to be OK - predictable and oriented around activity and outreach to book meetings with customers. less about relationship building that other CS roles since account loads are so high

Cons

- management only cares about numbers and hitting your monthly metrics. - accounts are constantly re-assigned with little to no notice which makes it difficult to get ahead with scheduling meetings for future months. - everything is tracked and all calls and activities recored & monitored (a bit big brother-ish) - pay is OK. in some cases, team members were promoted to other teams without a pay increase - with the amazing tech stack comes the expectation to work a bit robotically, all about numbers and activity, can feel like a sales role at times. - bro-like sales culture, all about "crushing". this might not bother some people, but was not for me. - when hired i was told i would have an account load of about ~130 accounts, but throughout my time had an unmanageable load of ~200 accounts, with no breaks for hitting monthly metrics, which directly correlated to monthly bonus payments.

ZoomInfo Response

4y

Thank you for taking a moment to share your experience as a CSM with ZoomInfo. Having been with the company for a little over five years, I have seen our Customer Experience organization grow and mature a lot, thanks in large part to our superb team of customer experience professionals. Another big factor in our success has been our ability to make data-backed decisions to grow our business. That’s why we track our metrics so closely – not to be big brother, but to make sure we’re getting 1% better every day. Our diligence has certainly paid off. We are proud of our rapidly growing customer base, and we are constantly focused on how to best align our talent to care for our customers – and keep them happy, as you pointed out! I’m sorry that this led to a less than ideal experience for you. It sounds like you really enjoyed building relationships with the customers, which is fantastic and will no doubt continue to serve you well. I wish you all the best! – Jenny Campbell, ZoomInfo VP of Customer Experience

5.0

Nov 30, 2021

Learn, Grow, Make Money

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Ample opportunity to learn about Go-To-Market technologies for sales and marketing teams. As we move into the digital-first world as the new normal, it's critical to understand how to go to market digitally, and there's no better platform to master than ZoomInfo. Get paid for learning from the best in the industry. Treat it like a college degree with no student loans.

Cons

A super fast-paced, results-driven organization that does not tolerate mediocrity. If you want to collect a paycheck, don't apply, however, if you're looking to push your limits and grow while making good money, this is your kind of place.

Viewing 370 - 372 of 472 Reviews

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Good workplace

Sales centric company where CS role is only about "hitting your number"

Learn, Grow, Make Money

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