ZoomInfo reviews

3.8

72% would recommend to a friend

(472 total reviews)
avatar

Henry Schuck

76% approve of CEO

63% positive business outlook

Reviews by job title

472 reviews

Reviews about "Compensation"

Return to all reviews
1.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Good stepping-stone job to have on a resume.

Cons

They care very little for there SDR org. Inbound SDRs have to work overtime just to hit quotas without getting paid. This is because we are technically not allowed to work overtime if we are not pacing to exceed our quotas, so we don't clock in for the OT we work. KPIs are unreasonable and SDRs have to fake dials to hit dial quotas. If they still had unlimited PTO, that would be another pro, but they took that away. They said it was to "make it easier for SDRs to take PTO by having limited bank of hours", but they offer no quota relief if you take time off. They also lied about our OTE, saying that we would make 20k in commission as Inbound SDRs, but it's closer to 6k which is a huge difference. Very limited room for growth since ZoomInfo is not a promote from within company. Trainings are useless and unhelpful. They invest very little in there enablement programs, which aren't much more than a slide deck ZoomInfo's products and weekly trainings about the rules we need to follow as SDRs. SDRs share lead lists, so they are competing against in each other-but in a bad way. Reps will try and sabotage each other to get ahead. and managers will turn and look the other way.

avatar
ZoomInfo Response
2y
Thanks for spending the time to leave a review. We value our employees and their hard work and we wouldn’t be where we were unless it was for people like you! Our culture can be demanding but we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance. We wanted to clarify our front-loaded PTO policy for SDRs, which aligns with industry trends and best practices. You would indeed need to get approved for OT but we have made it clear that any time worked needs to be clocked. By providing a bank of PTO hours within a calendar year, we aim to encourage a culture where you feel empowered and comfortable taking the time off. Also, we've lowered dial quotas twice now to make sure our dial quotas aren't unrealistic. Quota relief isn't something any sales department at ZoomInfo does, this isn't unique to SDRs. In terms of advancement and internal mobility, we have an extremely robust SDR Academy that supports SDR training, it's often praised by many SDRs as being the best training program they have ever been through. We promoted 138 SDRs to other departments last year! We are disappointed to hear that you are not feeling appreciated but we thank you for your contribution to ZI! Should you have any ideas to share to improve please reach out confidentially to your Human Resources Business Partner to talk through your concerns.
3.0
Feb 29, 2024
Recommend
CEO approval
Business Outlook

Pros

-Established name (good and bad since most companies know about ZI but have been harassed by 50 different reps) - Average base pay. Commission can be decent if they don't change it through the quarter.

Cons

-Unlimited PTO. It's "encouraged" to take days off, but when you ask most managers will act like it's an issue and ask for a reason. - Favoritism is pretty rampant. Blatant fraudulent activity that is praised by managers, because it helps them get their bonus. If you bring it up or ask about certain sets you'll likely get interrogated yourself or PiP'd. - Seem to be a disconnect between upper and mid management as books of business would change with little notice and quota would remain the same. - Be a top performer or a middle of the pack performer.. doesn't really matter. Buddy up to a manager that is okay bending the rules and make some money.

avatar
ZoomInfo Response
2y
Thanks for spending the time to leave a review. We wanted to clarify our front-loaded PTO policy for SDRs, which aligns with industry trends and best practices. Employees need to get approved for OT ahead of time since any time worked needs to be clocked. And by providing a bank of PTO hours within a calendar year, we aim to encourage a culture where you feel empowered and comfortable taking the time off. Also, we've lowered dial quotas twice now to make sure our dial quotas aren't unrealistic. About the perception of favoritism, all decisions are based on merit, experience, adding to the culture, competence, and work ethic here. They're here because they've got the grit, the attitude, the skills, and the smarts, and they add something to the culture we care about. They keep their job because they perform and are good team members to others. We are certainly a phone-centric sales development team but by no means do we train our team to use dishonest sales tactics. That is not condoned. Thanks again for chiming in and we wish you the best of luck in your next career endeavor!
5.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

This is a merit-based company, lots of opportunity to make lots of money, all of my managers have been amazing, all of my colleagues have been great, everyone is super helpful, and if you want to get promoted fast there are ways to do it. A good benefits, PTO, sick time. The work is not hard. I'm remote. I'm a mom and a wife. I love it here and I'm black.

Cons

When lazy people complain about the company. Outside of that there are no cons personally for me.

Viewing 172 - 174 of 472 Reviews

Glassdoor has 2,280 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.