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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      3.8

      73% would recommend to a friend

      (2,215 total reviews)
      avatar

      Henry Schuck

      77% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,215 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Feb 11, 2026

      Churn & Burn culture

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management is relaxed later in the day and no dial/email metrics required as long as number is hit

      Cons

      Seems very churn & burn. People always constantly put on PIPs and team turnover is insane either way is to go upmarket to avoid pip. Top performers don’t share secrets as they mass email/text and main top performer speaks high level and never shared any tips in terms of being successful. Very outside of the box mentality to be successful.Also cut accelerator bonuses in half and AEs commission rate.

      avatar
      ZoomInfo Response
      4mo
      Thank you for taking the time to share such detailed feedback. I'm sorry to hear your experience as an SDR with us has been less than perfect. My goal is for all our SDRs to feel supported while building a long-term career in Sales. Our SDR leadership prioritizes clear coaching, fair opportunities to improve, and transparent incentives. Our turnover levels are actually quite normal for SaaS, but we're exceptionally proud of our number of promotions – over 600 in the Sales organization alone in 2025. Regarding your comments about going upmarket, this is a company-wide strategic shift that all employees from Sales to Marketing, Product, Finance, HR, etc. are all pulling together on. Your input will be shared with our HR and SDR leadership teams. If you have more concerns, my door is open to you. Thanks again for taking the time to leave feedback. – Sean Dwyer, ZoomInfo VP of Sales Development
      2.0
      Jan 13, 2026

      Talent and pay can’t offset leadership dysfunction

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Compensation and benefits are competitive. - Genuinely smart, innovative and hardworking people across the company. Your peers are often the best part of the job. - The product space has real potential, and the company has strong brand recognition.

      Cons

      - Chronic leadership instability. Senior leadership changes frequently, creating constant strategy shifts and organizational whiplash. Teams are repeatedly asked to pivot without clear rationale or follow-through. - A strong HiPPO culture and favoritism at the top. Decisions, promotions and influence are driven by title and proximity to the CEO rather than data, customer insight, or demonstrated competence. Advancement often rewards loyalty and agreement over critical thinking, encouraging “yes-man” behavior and internal politicking instead of impact. - Little accountability or retrospection. Initiatives launch based on instinct, then the company immediately moves on without measuring outcomes or learning from mistakes. - Teams are routinely under-resourced while expectations remain extremely high. Headcount is reduced, scope is not, and burnout is widespread. - Strategic functions are deprioritized or dismantled instead of strengthened. The complete elimination of the Product Marketing function is a particularly alarming example for a B2B SaaS company and will have long-term consequences for product clarity, go-to-market execution and customer alignment.

      avatar
      ZoomInfo Response
      5mo
      Thank you for taking the time to share such detailed, thoughtful feedback and for recognizing the talent, brand, and product potential at ZoomInfo. Your comments about leadership stability, decision making, and prioritization are heard, and I will share them with the leadership team. Our aim is to always ensure our marketing teams are aligned and equipped with clear strategy, customer insight, and data to drive decision making. I'm sorry this was not your experience. Your feedback is appreciated, and I wish you all the best. – Tal Raz, ZoomInfo CMO
      1.0
      Dec 8, 2025

      toxic environment dressed in a pretty bow

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      pto that keeps a lot of people trapped there

      Cons

      turnover, lack of raises, you will not be appreciated, you are just a number

      Viewing 277 - 279 of 2,215 Reviews
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      ReviewsZoomInfo reviews

      Glassdoor has 2,263 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.