arroHealth Remote Coder reviews

Unreasonable productivity guidelines, managers aren't always accessible, lots of down time

The few hours of training they offered were inadequate. After that, you're kind of sent off to figure it out for yourself. Which is really hard since the only feedback you get is through audits that come at least a week after you code (if they come at all). I was released into "production" for 2 weeks before most the coders were put on hold because of lack of work. Many got back to work but I have been "on hold" for over 10 weeks now. Since I've been on hold, brand new hires have been released to work while I am still on hold. There have been countless "holds" put on work for most coders during what is supposed to be peak HCC season. I have had great difficulty with my supervisor. We were supposed to have weekly meetings and, at one point, we went 6 weeks without any meeting. My supervisor would ignore direct questions I sent her. The problem with this, is that I couldn't talk to anyone about it because management sent emails with very clear instructions about the "chain of command" and how we weren't to contact anyone other than our supervisor. When I asked my supervisor if I could contact anyone else about questions I had, she said no. We're emailed about meetings we need to attend 15 minutes before the meetings begin. There are nonstop technical issues which keep coders from being able to do their job.