bp Customer Service Associate reviews

4.0

76% would recommend to a friend

(18 total reviews)
avatar

Meg O’Neill

Not enough data to show CEO approval

Customers Service Associate employees have rated bp with 4.0 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have a good working experience there. bp is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

18 reviews
1.0
May 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay. Decent enough benefits.

Cons

If you have a disability Good luck. They won't support you. You'll be belittled and/or patronised against. Or they'll refuse reasonable adjustments and claim otherwise.

1.0
Apr 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Fun and active job Nice co-workers

Cons

The manager was not very nice and called me names it was very unprofessional. Told the manager my hours of availability and scheduled the days I told her I couldn't work.

2.0
Dec 28, 2023
Recommend
CEO approval
Business Outlook

Pros

- Typical retail work - the hardships and difficult customers/colleagues are to be expected. - Management allows holidays and breaks as long as you tell them with a few weeks notice and considers your personal schedule. - Management will listen if you have concerns. - Lets us know how the store is doing. - Some level of patience - Discounts

Cons

- bp is very outdated with its attitude towards customers - always that they're right. Other stores have signs stating they will not tolerate abuse from customers, bp (higher management, not just from one store) acts like a doormat for customers. There was very little/no acknowledgement, no care, from management when an employee experiences verbal abuse. When this was mentioned, excuses were promptly made. - Much more dangerous than other retail work as you deal with fuel, a flammable substance, and there is not enough training in person for this part specifically. - Suspiciously reduced hours once a mistake has been made. - Management needs to stay within their professional boundaries and not get personal with their critiques if they are dissatisfied with an employee. You have no right to say some things, like telling someone starting their career 'I think you'll be like this in every job you have'. Power imbalance makes them think they do. - Management needs to recognise privacy of employees and not go around telling them private details of another. I would not recommend working here. It's not worth the minimum wage.

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