eHealth reviews

Where do I start ? Incompetent management that lies to the employees about call routing. Negative reinforcements rather than positive in sales process. Script constantly changing and the stuff they want you to read has nothing to do with Medicare compliance. (New stuff added all the time it’s like a history book no longer free to speak like a normal individual.) Plus the customers don’t understand half of what your reading. Good luck if you want to take your half hour lunch on time or a break for that matter. 1/2 hour lunch isn’t even long enough to grab the food, and use the restroom unless you eat like a German Shepard. Sales calls last forever with individuals that can’t even understand half the language in the script. If you try and dummy it down you will fail compliance. All you do is Customer service calls if your not one of the “favored ones”. To be favored you have to hang out with their click and go out drinking and partying to get into any management position. They definitely do not promote off competency or intelligence for that matter. Some of their supervisors have ego and power trips and won’t give you the “code” even though you’ve been there for years and you end up getting it from someone else anyway. It’s insulting. Lies lies and more lies handed down from management and you know it’s not true like “we don’t route calls” LIES. New agents receive more and better opportunities to convert. Constant beratement with emails and sales charts with your name in red and going over non converting calls like it’s your fault. Unrealistic expectations of sales with the call metrics. Unrewarding, unfulfilling. They ruin you for Medicare insurance sales and make you want to cancel your license. If you enjoyed the work at one time you will not anymore if you work here long enough. Constant Scam commercials and angry callers confused about the commercials. You have to talk the customer down when they call in upset over them. Agents will move customers to new plans to get a “sale” even if it’s not good for the customer due to the constantly changing daily sale pressures. They praise agents for submits that turn out to be rapid withdrawals in the end so what’s the point ?????? Lol. Horrible leads. Just horrible. Unless your a new agent, but if you don’t fall into their “category” they will route you horrible calls even if your a great honest agent with values. Quantity over quality. No one likes being an MSR everyone wants to get out of that position once they have been on phones. Their phones are like a dog leash. You can’t leave your desk unless your on a break. Horrible work atmosphere! Your a number NOT a person. One year you may be a “winner” to them and if you get sick or circumstances change for you they have zero loyalty to agents that have worked there awhile. They will “blacklist” you. Agents dread coming into work everyday I haven’t met anyone that actually enjoys or likes their job here. You will actually see your income decline the more time you work here. Their commercials tell beneficiaries if they call in they will get a $144 dollars back which is not true unless the county has plans that offer a part b premium reduction which isn’t the full $144 anyways and their are many many counties in many states that do not offer this !!!! Very deceptive and sketch which leaves the agent having to explain themselves when they aren’t the ones doing the false advertisements. Do yourself a favor and find a real insurance job and you will be ALOT happier.

Unfair Call routing phone metrics, angry And confused customers over commercial. Agents moving customers from plans they shouldn’t be removed from to make sales requirements. Overall a horrible experience and lowers self esteem extremely non productive calls. Good luck fitting your lunch and breaks in due to pressure of Daily submission Requirements. It’s a joke you will see. Have a back up because you definitely won’t be happy unless NOT doing the right thing for customers is your thing and you have zero morals. And if they don’t like you they will force you out and they definitely don’t care about you.