eHealth reviews

3.0

39% would recommend to a friend

(930 total reviews)
avatar

Fran Soistman and Derrick Duke

50% approve of CEO

34% positive business outlook

eHealth has an employee rating of 3.0 out of 5 stars, based on 930 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eHealth employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

930 reviews
1.0
Jun 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Good health benefits. Excellent supervisors. Most colleagues are nice and good to work with. Somewhat advanced automated technology improving continually. High call volume during AEP. High/Average to Low call volume during lock-in period depending on call routing and shift.

Cons

Is it dire straits? Only time will tell. It's kind of like the first grade. If the children aren't following extremely strict adherence, there will be unfavorable consequences. Really!!!??? Note: management does not lead by example! Medicare Compliance team and management not on the same page leading to confusion and unwarranted pressure. Egotistical Upper management can't face reality that Insurance agents, if productive, will make a lot of money relative to the trade. Often times near or more than management. That's just the way it is in sales no matter what the product is. Painful as it is, ehealth commission plans are a joke and keep getting worse. Every time we start selling more and making more money the comp plan is significant slashed. Management has actually verbalize that agents don't need to make more than $5k in commission per month! What an insult! Earnings were over projected and stock dropped overnight, resulting in a huge loss. Shareholders are pissed. As a backlash from the grenade, nearly 200 employees were terminated and of course the comp plan, once again reduced. Late last year, ehealth Medicare began airing a morally ambiguous, low-budget commercial targeting certain demographics. The callers are skeptical, argumentive and unknowledgeable. Most often, don't know why they're calling and the common denominator, they want something free from the government as the commercial implies.....miss leading at best. The calls are mentally draining...liken to a case worker for the health and human services department. Professional top performing agents and managers are leaving at the earliest opportunity for more favorable stable careers. Note: the job pool isn't what it was 4 years ago. There's much more opportunity available for experienced professionals. If you're looking for a professional rewarding career, ehealth will not fulfill that aspiration. They no longer promote growth and occasionally demote based on how ehealth stock is holding out.

4.0
Jun 19, 2015

Good Company

Recommend
CEO approval
Business Outlook

Pros

Good Benefits Provided leadership training for Supervisors and above Decent opportunity for growth Family friendly

Cons

Upper management trying to do too many new things at once HR much too conservative. They need to provide better support to managers.

2.0
Jun 15, 2015

Adrift at sea

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people overall but leadership needs some review

Cons

They let 11% of their workforce go because they couldn't forecast revenue accurately.

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Glassdoor has 990 eHealth reviews submitted anonymously by eHealth employees. Read employee reviews and ratings on Glassdoor to decide if eHealth is right for you.