Some of upper management knows their stuff, but some don't know anything about insurance laws. It is ok to be creative and offer a new product, but not when the product directly defies the law of the state. It is a real shame, but I don't see how they can last unless things are corrected quickly before people find out. Brokers are already beginning to see the chinks in the armor, so it is just a matter of time. Also, there are absolutely no processes in place. The minute someone says "this is how we do it, period" someone else is saying the opposite. It leaves employees frozen in their tracks because they don't know whom to follow.