evolvedMD reviews

Hello from Sarah Hanchett, Vice President of Clinical Operations. As a passionate therapist myself, I was concerned reading your feedback and would be happy to connect directly to discuss more. We believe that our Behavioral Health Managers are the most important part of our model and want to ensure an excellent experience for each and every one of you. While we certainly appreciate your commentary and will continue to try to improve the day in the life of our clinicians, from recent feedback, we know that most of our BHM’s love what they do and are comfortable with our delivery model. Above all, we think what makes this work truly unique is supporting our BHMs and their ability to partner with primary care providers, clinics, and patients to collaboratively take care of patient’s behavioral health needs. However, it sounds like that has not been your experience, which I’m sorry to hear. I was surprised by your comment regarding promotional opportunities, as we regularly promote from within, both into roles in Clinical Leadership and other areas of the company. I would be happy to speak with you directly to learn more about your experience. Please feel free to reach out to me via email so we can speak further.

Hello, Co- CEO Erik Osland here, thank you for providing feedback. Want to start with acknowledging that your commentary is fair and that we are actively working at the executive and strategic levels to address concerns around the employee experience. As a company that strives to be “Radically Transparent,” we consistently ask for and receive feedback from our employees. Mostly good but sometimes the commentary forces us to look inward and figure out better ways to improve the overall experience for our team. As you know our model requires evolvedMD to place staff within community-based primary care sites. In most cases, these sites embrace our staff and pull them into their own community where meaningful and lasting relationships are forged. As in all workplaces, there can also sometimes be challenges that can limit an individual’s engagement and satisfaction. We are fully aware of this challenge and continue to have a significant focus on how we can support and engage our team members 1. evolvedMD is a provider and employee-focused organization regardless of where staff is located. We cultivate and encourage open dialogue, we focus on work-life balance, and professional and career development and we put our $$ where our mouth is at and bonus all staff on completing regular self-care activities. 2. We invest heavily in the qualified and tenured field-based management staff. Each one of our behavioral health clinicians is supported by an Advanced Independently Licensed Clinical Manager. We keep our ratios below 8:1 to ensure managers can dedicate 2-3 hours weekly at each practice site supporting individual clinicians in the field. These managers are responsible for supporting the personal and professional needs of our clinicians. They mentor, coach, assist with overcoming obstacles and provide supervision toward licensure advancement. And a lot more… 3. We have adapted strategies to quickly incorporate our clinicians into the clinical teams at the external primary care practice sites. This involves relationship and rapport-building activities and inclusion in all practice-level activities and team-building events. We want you to be a member of BOTH teams! While we are proud of these efforts, I hear your concerns and understand that we need to do more in this space. In that spirit, I will be asking all evolvedMD team members to identify additional actions we can take as part of our All-Teams meetings in January. We are building a team of exceptional folks passionate about changing the way patients are treated within the behavioral health system. This requires a commitment to continually improve the employee experience. I look forward to leading this work, thank you for providing the opportunity to articulate our strategy. All the best. -Oz