iCIMS reviews

Left a great job chasing the promises from iCIMS. Bountiful territory, flexible hours, happy employees & positive culture. Reality- Territory was the size of my local Walmart, employees are pulling 12 hour days on escalations and nonsense administrative work to stay afloat, pure misery in all directions & a toxic culture permeating from leaders around the business. There is no ability to bring your style or strategy to your role as you will be raked over the coals for not fitting into their archaic methodology. I witnessed top performers (and trust me there are very few as <20% of people even sniff hitting quota) detract and become disengaged as Sales leadership expectations and reality continued to separate. While my team struggled to even maintain our employment and consistently voiced our concerns regarding factors outside of our control, the CEO & exec team maintained constant toxic positivity regarding the "state of iCIMS", never once addressing the absolutely critical failures around the business. Abysmal employee retention around the business led to systemic failures in Support and Implementations, which fell back on sales and Account management to handle incurable escalations. When doing my research I saw a few reviews that called out that the positive reviews regarding iCIMS are from employees in the Onboarding process. I can confirm this is true, we were incentivized to leave a positive review during my onboarding process as we had no view into the reality of the situation at that time.

The management at iCIMS - even those who have been there since the company started - has completely lost touch with the employees. Successful companies work when executives state plans, and individual contributors decide how to reach those goals. At iCIMS, the executives are so prescriptive and involved in small minute details that you don't have a chance to be creative or actually grow. There's also a huge culture of playing favorites. Add all of that to the fundamental issue - that their product is being built to get more customers in the door and not to retain those they already have, and everyone's life is a living hell.