iCIMS, from the top down is a company that feels like it's speeding up with no plans of braking before it's too late. The CEO, Steve, is obviously a knowledgeable and charismatic leader who knows how to grow a company, but him and all his SAP buddies he filled the executive leadership team with lack a serious perspective on what's going on on the ground to meet their aggressive growth goals. Leadership loves bragging about how many awards we've won or how many news articles we've been mentioned in, meanwhile every single team - sales, customer support, professional services are all stretched so incredibly thin and can barely do their jobs while the company keeps buying more companies and pushing for more growth, while we get meetings every quarter telling us we fell short of our unrealistic goals yet again.
The SDR department unfortunately suffers from the same thing. While the management team wants to be helpful, it's never felt like they had a grasp on what was going on in the day to day of SDR life. We're encouraged to set whatever meetings we can, but then senior sales leadership complains of low quality meetings when prospects are only interested in one product rather than the full ATS suite.
While training has gotten better over my tenure, it still never felt like we were equipped to go out there and sell. ATS is a saturated and difficult market, and instead of actually being taught on value selling, it feels like we're encouraged to bribe and lie our way in to meetings, and then our managers ask why our AEs aren't converting the junk meetings we're setting, and then quota gets raised again.
Sales is a field where there's so many unique ways to succeed, but iCIMS stifles creativity, actively discourages you from using anything other than their very weak official messaging. It's no wonder this company has such high turnover and so few promotions from SDR to AE/AM compared to other companies (maybe 1 or 2 every few months). The SDR department prides itself on hiring people from all professional backgrounds who want a career in sales, but don't expect to learn anything here.
