Does iContact pay their employees well?

According to anonymously submitted Glassdoor reviews, iContact employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at iContact. This rating has been stable over the past 12 months.

How satisfied are employees working at iContact?

59% of iContact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iContact 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at iContact?

Sales Executive (5) , Call Center Agent (4) , Strategic Advisor (3) , Account Manager (2) , Customer Success Manager (2) , Sales (2) , Senior Product Expert (2)

What are the pros of working at iContact according to real employee reviews?

"Great culture and people." ((in 7 reviews)); "It's an extremely casual work environment and employees are typically not micro" ((in 6 reviews)); "amazing benefits" ((in 6 reviews)); "Senior leadership is approachable and available to help you reach individual success and team success." ((in 6 reviews)); "Work life balance is good, unless you are one of the few that management consistently leans on." ((in 5 reviews))

What are the cons of working at iContact according to real employee reviews?

"Management also expects so much but doesn’t support you." ((in 8 reviews)); "Pay is also below pretty below average…" ((in 3 reviews)); "good company but the salary is very low" ((in 3 reviews)); "In the Sales Executive role there are little immediate advancement opportunities." ((in 3 reviews))

What are employees saying about iContact layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iContact layoffs and their outlook for job security at iContact in 2026.

What are the top reviewed iContact locations?

Morrisville , Raleigh , Durham , Holly Springs , Mooresville , Dallas , Research Triangle Park

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iContact

Part of Ziff Davis

iContact reviews

3.3

59% would recommend to a friend

(81 total reviews)

Michael Pepe

100% approve of CEO

41% positive business outlook

Ratings by category

3.7

Work/Life balance

3.4

Culture & values

3.4

Diversity & inclusion

3.2

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

iContact has an employee rating of 3.3 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

81 reviews

4.0

Jun 20, 2019

Good experience

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Good company culture Allows you to grow by moving up

Cons

Constantly changing job roles can be confusing

5.0

Jun 5, 2019

Amazing work environment

Senior product expert

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance Overtime opportunities Excellent team and leadership Company outings and events Relaxes and friendly work environment Competent co-workers

Cons

Relatively lower pay compared to other similar jobs, off-set by good benefits. Company has been acquired a few times throughout the years, leading to mass layoffs, though I have not been affected personally by these.

3.0

May 28, 2019

Great People, Changes with New Acqusition

Professional

Recommend

CEO approval

Business Outlook

Pros

Fantastic people from President Geoff Alexander, to management to co-workers who care about each other and the product. Customers and prospects appreciate the service and support and are pleasant to deal with.

Cons

Uncertainty and lack of communication following the acquisition by J2Global Media. Lots of change is driving cultural unrest, uncertainty and some trust issues.

Viewing 28 - 30 of 81 Reviews

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