iContact reviews

3.3

59% would recommend to a friend

(81 total reviews)

Michael Pepe

100% approve of CEO

41% positive business outlook

iContact has an employee rating of 3.3 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews
5.0
Sep 29, 2015

Fun Place to Work with Excellent Employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are my favorite part of iContact. Walking down the hall nearly everyone says hello. The company holds on-site social gatherings after our quarterly meetings, encouraging employees in different departments to interact on a regular basis. You can often see smaller groups playing Foosball, Xbox One, mini-basketball, or corn hole. We get some fun bonding time at things like company picnics, pig pickings, and team lunches. The bulk of people here are smart, welcoming, hard working, and fun to be around. Upper management, particularly HR and the President, is extremely friendly and have an open door policy. Employee suggestions are encouraged, and surveys have been sent out to get general feedback about what improvements should be made. I have never experienced any micro-managing since I have been with the company. My managers have respected the fact that we are all adults and deal with employee issues one on one rather than allowing things to affect the whole group. People tend to be promoted based on their abilities and work ethic rather than seniority. When I "clock out" for the day my evening is my own. I don't have to bring a bunch of work stress home with me. I can focus on my family and leave work where it belongs.

Cons

The building could use some repairs and updates. There has been new construction recently which improved the look and feel, but this also caused some departments to be displaced taking up additional rooms for a time.

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iContact Response
9y
Thanks for the review! We recently moved into a beautiful new building and finally have the modern working environment our employees deserve.
2.0
Sep 8, 2015

Terrible Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people work here and the benefits are awesome.

Cons

Very poor management and they promote the WRONG people. My supervisor, his supervisor, along with HR are all very unprofessional. My supervisor NEVER worked. I would never recommend working there.

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iContact Response
9y
Thanks you for your review. iContact puts a large focus on promoting a happy and productive work environment, we are sorry you did not find that. One of the ways we maintain our open culture is by conducting frequent surveys and open dialogues with the goal of soliciting feedback on internal functions including management. We hope that in your time here you took the time to voice your concerns. As you know, one of our core values is "Be Heard".
2.0
Jul 6, 2015

Management, management, management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really great people working here

Cons

Lazy and difficult people seem to be rewarded in an effort to motivate them.

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iContact Response
11y
Thank you for the feedback - there really are some great people working here. We really hate to hear that it was perceived that "lazy and difficult people" were rewarded in effort to motivate them. We can assure you that is no longer the case. If you'd visit our office today, you will find motivated and easy to get along with people working together to make great things happen.
Viewing 52 - 54 of 81 Reviews

Glassdoor has 85 iContact reviews submitted anonymously by iContact employees. Read employee reviews and ratings on Glassdoor to decide if iContact is right for you.