Does iContact pay their employees well?

According to anonymously submitted Glassdoor reviews, iContact employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at iContact. This rating has been stable over the past 12 months.

How satisfied are employees working at iContact?

59% of iContact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iContact 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at iContact?

Sales Executive (5) , Call Center Agent (4) , Strategic Advisor (3) , Account Manager (2) , Customer Success Manager (2) , Sales (2) , Senior Product Expert (2)

What are the pros of working at iContact according to real employee reviews?

"It's an extremely casual work environment and employees are typically not micro" ((in 6 reviews)); "Work life balance is good, unless you are one of the few that management consistently leans on." ((in 5 reviews)); "amazing benefits" ((in 5 reviews)); "Nice relaxing atmosphere in break room." ((in 4 reviews)); "free sodas machine and free coffee." ((in 4 reviews))

What are the cons of working at iContact according to real employee reviews?

"Management also expects so much but doesn’t support you." ((in 8 reviews)); "ish, and if you don't fit in...well...you won't get invited out to lunch, you won't land other opportunities, and you won't survive," ((in 3 reviews)); "Pay is also below pretty below average…" ((in 3 reviews)); "good company but the salary is very low" ((in 3 reviews)); "If one person who has any "clout" (and doesn't necessarily have to be your coworkers or your immediate supervisor) decides he or she doesn't like you, you're DONE, regardless of performance." ((in 3 reviews))

What are employees saying about iContact layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iContact layoffs and their outlook for job security at iContact in 2026.

What are the top reviewed iContact locations?

Morrisville , Raleigh , Durham , Holly Springs , Mooresville , Dallas , Research Triangle Park

iContact reviews

3.3

59% would recommend to a friend

(81 total reviews)

Michael Pepe

100% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (81 reviews)

Ratings by demographic groups

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iContact has an employee rating of 3.3 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews

3.0

May 21, 2015

Interesting company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work/life balance, good benefits and pay was good for the industry. Excellent direct managers

Cons

Company has since changed hands so most of this is historical reference. Company seemed too concerned with how they looked and more about environmental concerns than the actual business.

iContact Response

11y

Thank you for the feedback. We have certainly changed quite a bit from being "too concerned about how we look" and have been more focused on the product and taking care of our employees.

2.0

Aug 26, 2014

Looks like fun on the surface, but poor direction and poor middle management led to awful work environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free sodas, a paycheck, lots of items with the company logo

Cons

Awful middle managers, no job security, treats employees in some departments like children

iContact Response

9y

Thanks for the feedback. We've made huge cultural improvements in the past two years.

3.0

Apr 22, 2013

It was great, until....

Marketing

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule, free sodas, bagel Mondays

Cons

CEO was unsure of vision. Brought in new management and everything changed. Lots of layoffs VERY quickly

iContact Response

9y

Thanks for the feedback! Acquisitions are always a tough time and result in a lot of quick decisions. But we are happy to report iContact is back in full swing.

Viewing 67 - 69 of 81 Reviews

iContact

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Interesting company

Looks like fun on the surface, but poor direction and poor middle management led to awful work environment

It was great, until....

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