Does iContact pay their employees well?

According to anonymously submitted Glassdoor reviews, iContact employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at iContact. This rating has been stable over the past 12 months.

How satisfied are employees working at iContact?

59% of iContact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iContact 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at iContact?

Sales Executive (5) , Call Center Agent (4) , Strategic Advisor (3) , Account Manager (2) , Customer Success Manager (2) , Sales (2) , Senior Product Expert (2)

What are the pros of working at iContact according to real employee reviews?

"It's an extremely casual work environment and employees are typically not micro" ((in 6 reviews)); "Work life balance is good, unless you are one of the few that management consistently leans on." ((in 5 reviews)); "amazing benefits" ((in 5 reviews)); "Nice relaxing atmosphere in break room." ((in 4 reviews)); "free sodas machine and free coffee." ((in 4 reviews))

What are the cons of working at iContact according to real employee reviews?

"Management also expects so much but doesn’t support you." ((in 8 reviews)); "ish, and if you don't fit in...well...you won't get invited out to lunch, you won't land other opportunities, and you won't survive," ((in 3 reviews)); "Pay is also below pretty below average…" ((in 3 reviews)); "good company but the salary is very low" ((in 3 reviews)); "If one person who has any "clout" (and doesn't necessarily have to be your coworkers or your immediate supervisor) decides he or she doesn't like you, you're DONE, regardless of performance." ((in 3 reviews))

What are employees saying about iContact layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iContact layoffs and their outlook for job security at iContact in 2026.

What are the top reviewed iContact locations?

Morrisville , Raleigh , Durham , Holly Springs , Mooresville , Dallas , Research Triangle Park

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iContact

Part of Ziff Davis

iContact reviews

3.3

59% would recommend to a friend

(81 total reviews)

Michael Pepe

100% approve of CEO

41% positive business outlook

Ratings by category

3.7

Work/Life balance

3.4

Culture & values

3.4

Diversity & inclusion

3.2

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

iContact has an employee rating of 3.3 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

81 reviews

1.0

Apr 30, 2022

Not the best

Account manager

Recommend

CEO approval

Business Outlook

Pros

Remote for the most part.

Cons

Low salary and Incompetent managers.

5.0

Feb 5, 2022

It was great!

Product specialist

Recommend

CEO approval

Business Outlook

Pros

I think management treated their employees well. There was opportunity for growth within the company.

Cons

I can't think of any

1.0

Dec 16, 2021

Worked for 5 years

Senior product expert

Recommend

CEO approval

Business Outlook

Pros

It used to be a good company until multiple acquisitions and mergers. Now it seems like they are trying to run it into the ground.

Cons

-Most of the workload is being outsourced to a T1 team -Management seems to be heavily limiting team budgets, understaffing, underpaying all while boasting "record profits" each quarter. -No room for upward growth anymore. Upper Management will make you do the work of other teams and departments while dangling promotions, then never follow-through or claim "it's not needed by the company" when the push comes to shove, then push you the workload anyways without pay or title. -Current leadership is trying to rule with an iron fist. Does not listen to internal feedback and punish those who offer any form of criticism, constructive or otherwise. -Numerous questionable changes to the product and services offered, regularly causing huge influxes of negative calls from customers. The job feels more like damage control than technical support at this point. The CEO listed here has not been with iContact for a year at this point. The company has been acquired and merged multiple times, and hardly resembles the place that hired me 5 years ago.

Viewing 13 - 15 of 81 Reviews

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