Does iContact pay their employees well?

According to anonymously submitted Glassdoor reviews, iContact employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at iContact. This rating has been stable over the past 12 months.

How satisfied are employees working at iContact?

59% of iContact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iContact 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at iContact?

Sales Executive (5) , Call Center Agent (4) , Strategic Advisor (3) , Account Manager (2) , Customer Success Manager (2) , Sales (2) , Senior Product Expert (2)

What are the pros of working at iContact according to real employee reviews?

"It's an extremely casual work environment and employees are typically not micro" ((in 6 reviews)); "Work life balance is good, unless you are one of the few that management consistently leans on." ((in 5 reviews)); "amazing benefits" ((in 5 reviews)); "Nice relaxing atmosphere in break room." ((in 4 reviews)); "free sodas machine and free coffee." ((in 4 reviews))

What are the cons of working at iContact according to real employee reviews?

"Management also expects so much but doesn’t support you." ((in 8 reviews)); "ish, and if you don't fit in...well...you won't get invited out to lunch, you won't land other opportunities, and you won't survive," ((in 3 reviews)); "Pay is also below pretty below average…" ((in 3 reviews)); "good company but the salary is very low" ((in 3 reviews)); "If one person who has any "clout" (and doesn't necessarily have to be your coworkers or your immediate supervisor) decides he or she doesn't like you, you're DONE, regardless of performance." ((in 3 reviews))

What are employees saying about iContact layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iContact layoffs and their outlook for job security at iContact in 2026.

What are the top reviewed iContact locations?

Morrisville , Raleigh , Durham , Holly Springs , Mooresville , Dallas , Research Triangle Park

iContact reviews

3.3

59% would recommend to a friend

(81 total reviews)

Michael Pepe

100% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (81 reviews)

Ratings by demographic groups

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iContact has an employee rating of 3.3 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews

3.0

May 28, 2019

Great People, Changes with New Acqusition

Professional

Recommend

CEO approval

Business Outlook

Pros

Fantastic people from President Geoff Alexander, to management to co-workers who care about each other and the product. Customers and prospects appreciate the service and support and are pleasant to deal with.

Cons

Uncertainty and lack of communication following the acquisition by J2Global Media. Lots of change is driving cultural unrest, uncertainty and some trust issues.

5.0

Nov 15, 2015

Excellent company, superior leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You are surrounded by brilliant people who are all dedicated to their craft. TONS of learning and growth opportunities. Leadership is transparent, and excellent. No idea goes unheard.

Cons

Some uncertainty with mergers/acquisitions. With competitors being acquired, who knows what will happen.

iContact Response

9y

Thank you for the review!

2.0

Jul 6, 2015

Management, management, management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are some really great people working here

Cons

Lazy and difficult people seem to be rewarded in an effort to motivate them.

iContact Response

11y

Thank you for the feedback - there really are some great people working here. We really hate to hear that it was perceived that "lazy and difficult people" were rewarded in effort to motivate them. We can assure you that is no longer the case. If you'd visit our office today, you will find motivated and easy to get along with people working together to make great things happen.

Viewing 13 - 15 of 81 Reviews

iContact

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Great People, Changes with New Acqusition

Excellent company, superior leadership

Management, management, management

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