iHerb reviews

3.8

71% would recommend to a friend

(769 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

iHerb has an employee rating of 3.8 out of 5 stars, based on 769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

769 reviews
1.0
Jun 19, 2020
Recommend
CEO approval
Business Outlook

Pros

- mediocre benefits - okay 401k match - good pay

Cons

- Work life balance is as bad as you can get. Expect 60 hour work weeks and to work on weekends. Management is always injecting items into the sprint. There is like decades of technical debt that you need to untangle. The website goes down on a daily basis. You are on call 24/7/365. - Every single team lacks resources, each team member does multiple jobs. - Family owned business, a lot of executives are some how related to the owner. - Too many cooks in the kitchen. Management is always trying to cut costs. There are many offices where labor is cheaper. Not necessarily bad but a lot of lost knowledge. Everyone is trying out their own ideas without much coordination or testing. So stuff can break because another team made a change. You won't know that because obviously they will be sleeping when you arrive at work. - Many developers are asked to use a chromebook for development. - They use fragile and scum processes. - You will get like 10% of the bonus they offer you or none. - It is dubious whether or not they will pay their phantom stocks ever. This year they just decided they aren't paying them to vested team members.

avatar
iHerb Response
6y
Thank you for your constructive feedback. It’s important to us that our team members feel heard, happy, and accomplished. Our managers are open to suggestions and we recommend speaking with your direct manager about any ideas you might have to help foster better communication between teams. All current employees should receive updates on all of our programs, including bonuses and phantom shares. If this has not been the case for you, we recommend reaching out to your direct manager or the HR team.
5.0
May 25, 2020

By ads

Recommend
CEO approval
Business Outlook

Pros

I heared some of my friends have done job in iherb and as well as i have seen jn social media website

Cons

I dont have any of the problems by iherb its a family based cpmpany

2.0
May 12, 2020

Needs to work on leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent. The management style is hands off, with little to no micromanaging. Its a pro but also a con as it doesn't work for everyone. The Irvine office is in a great location. I would say it's a good place to start, but I wouldn't plan on staying long.

Cons

The culture is terrible. Executives and leadership aren't big on training or inspiring their work force.

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iHerb Response
6y
Thank you for your feedback. We appreciate your opinion and experience with iHerb. Please know that we encourage our leadership team to attend training to best support their teams. We are always looking to make our company a number one choice for employees. We wish you the best in your future endeavors.
Viewing 574 - 576 of 769 Reviews

Glassdoor has 807 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.