Horrible bait and switch, tech support is really customer Service
Pros
Decent schedules, you get to pick whatever is open based on your Performance in the company. Three weeks of class room training is easy money.
Cons
Horrible working conditions, it's loud, the computer system's are thin clients and are down about half the time, hours are absolutely ridiculous (i.e. you don't get paid past ten minutes a day for breaks, you're expected to work 9 hours for 8 hours of pay, 11 1/2 for 10 hours, etc.). Quality will nitpick every single thing wrong with your calls, even if you did your job right, as in resolving the customer's issue. And to the title of my review I was brought in as level 1 tech support, right now all I'm doing is customer service, which is not what I have a degree in, or what I agreed to in the interview. If I try to do any advanced problem solving quality usually auto-fails(gives you a zero which seriously hurts your overall performance) the call due to stepping out of my boundaries, regardless of if I solved the issue or not. I was brought in under the assumption that I needed to do everything in my power to troubleshoot and fix customer's issues, but as soon as training ended that entire script changed.
