the LEGO Group reviews

The pay really isn't enough for what we were expected to do as laid out by our secret shopper visits. Every single customer had to be treated, not like humans, but by asking them as many 'by the book' questions as possible. We would have to stay late to fill the shelves - sometimes until 9.30pm. Management was steadily getting more & more corporate & less about the values of Lego, and the customers would be aware of this. Lots of elements were made in China at a cheaper cost, and a worse quality (like the keyrings) - rather than the motto 'only the best is good enough'. There was no way we would be allowed to personalise the shop at all to make it nicer for customers / i.e: having a 'staff builds' display, or Brighton-related displays. Began to feel like our shop had been left behind to make way for new shops to open.

Need to be more mindful of communication from CM, core messages can be lost in the downward cascade. Face needs to fit if you want progress Diversity, what exactly is the strategy, promoting employees into senior roles when they are not ready to meet targets. Some employees are allowed to get away with very poor behaviour