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      uBreakiFix

      Engaged Employer

      uBreakiFix reviews

      3.1

      37% would recommend to a friend

      (828 total reviews)

      Justin C Wetherill

      41% approve of CEO

      34% positive business outlook

      Ratings by demographic groups

      uBreakiFix has an employee rating of 3.1 out of 5 stars, based on 828 company reviews on Glassdoor which indicates that most employees have a good working experience there. The uBreakiFix employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      828 reviews
      5.0
      Oct 30, 2023

      Great Place, Great People

      Senior technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved working there, small team atmosphere and you work with real people. Never felt like a number and you will learn the skills needed to do a good repair.

      Cons

      Small team means when someone calls out or is sick it can get backed up. Asurion (parent company) doesn't always make decisions that benefit the store, making the job slightly more annoying. Sometimes customers aren't great.

      5.0
      Oct 27, 2023

      Great Franchises

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most franchises are open and try to work with their locals. They often attempt to work to their employees' skills or work with other stores in the area. Corporate locations differ in that they may have an avenue into promotions for non-store jobs wheras Franchise are going to depend on your particular owners. It is not stressful, as you should have a good measure of your own capabilities and take work up to that and perhaps fill in the next day. If need be there is an appointment system so walk-ins can be helped with an expectation. There are plenty of industry tools and standards in place direct from a few manufacturers, giving you a clean slate to work with, not some cheap knock-offs. If you need help there is a large database where you may post and communicate with all employees even internationally to perform any sort of repair. With at minimum 2400 store employees (likely WAY more) there's a techie who's crunched your device's issue(s) as a hobby. Plenty of people even above the store level are friendly and generally will try to assist you.

      Cons

      Most Pros cannot be said of corporate stores, who have ridiculous conditions to work under and are under staffed. Corporate stores typically have bad reputations, lowering the company's value and affecting good franchise locations. Sometimes orders from the head office need to be... Amended in the field as they are impossible. Franchises should not do this but likely will due to customers coming first, but your corporate contract leaves no room for negotiation, so problems may arise for anyone who gets caught doing so. People above the store level have 1 or 2 layers before becoming more and more soulless and removed from caring about your problem. Exceptions are the few UBIF people who have moved into corporate offices, though I hear they want to hire more of those former franchise employees so this may eventually change.

      1.0
      Oct 27, 2023

      Jamie

      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Steve is cool and its a fun job.

      Cons

      Annoying coworkers and low pay.

      Viewing 202 - 204 of 828 Reviews
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      ReviewsuBreakiFix reviews

      Glassdoor has 837 uBreakiFix reviews submitted anonymously by uBreakiFix employees. Read employee reviews and ratings on Glassdoor to decide if uBreakiFix is right for you.