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The EmblemHealth family of companies believes that diversity and inclusion are fundamental to creating a strong workplace and community. Each year, PRISM—our employee resource group for members and friends of the LGBTQ+ community—honors National Coming Out Day as part of our commitment to creating a safer world for LGBTQ+ individuals to live truthfully and openly. This year we presented our Community Service Award to SAGE. The award recognizes organizations who provide exceptional support to the LGBTQ+ community. We also heard from enterprise employees, community leaders from local health care organizations, leaders from our employee resource groups, and the New York City Gay Men's Chorus a capella group Tonewall and its Youth Pride Chorus
The EmblemHealth family of companies is grateful to have such a wonderful customer service team. For this year's Customer Service Week, we wanted to show our team some extra appreciation to thank them for supporting each other and our customers during these challenging times. Senior Leaders hosted events for their team members throughout the week, including themed dress days, prize raffles, a virtual Mid-Autumn Mooncake Festival, and other celebrations throughout our EmblemHealth, AdvantageCare Physicians, and ConnectiCare offices.
At EmblemHealth, we believe everyone deserves care and support – and that includes ourselves. Here are a few pictures of how we practice self-care and find ways to safely do what we love in our new normal.
As part of our enterprise’s ongoing commitment to inclusive practices, we launched Diversity and Inclusion coffee office hours online where employees can share their thoughts on how to improve inclusion in our organization. We focused on building an environment where we can bring our whole selves to work. Thanks to everybody for sharing your ideas during these conversations.
Meet Franchesca Rodriguez, Customer Care Navigator at Neighborhood Care in East New York. Franchesca and her Neighborhood Care team members provide in-person customer support, access to community resources, and programming to help members and non-members learn healthy behaviors. At EmblemHealth, we believe everyone in our community deserves care and support.
At EmblemHealth, we promote cultural awareness and competency to foster a sense of belonging for all employees, and to improve member and patient experiences. We recently invited a cross section of employees to discuss the concept of "privilege" and how advantages affect societal relationships. To help facilitate our discussion, we watched "The Privilege Walk". Special thanks to the employee panelists who bravely shared their thoughts and experiences.
At EmblemHealth, we believe diversity and inclusion are fundamental to creating a strong workplace and community. This year we marked Juneteenth, Friday, June 19, with a virtual event focused on Unconscious Bias: Understanding Bias Versus Inclusive Thinking. We came together online to watch a video on social bias, complete a 'circle of trust' exercise to understand how inclusive we may or may not be personally or in the workplace, and learn how automatic thoughts influence behaviors and how to recognize our blind spots.
At EmblemHealth, our employees are as diverse as the communities we serve. In the wake of the murder of George Floyd, and protests around the world, Donna Hughes, our Chief Human Resources Officer, guided a Fireside Chat on Social Crisis: Acknowledging, Coping & Moving Forward. Panelists discussed how systemic and ongoing racism impacts us socially and psychologically, what we can do individually and collectively to invoke positive change, and the coping skills we need to move forward. Thank you to our employee panelists for a thoughtful discussion.
Our EmblemHealth, ConnectiCare, and AdvantageCare Physicians leaders expressed their appreciation to team members across our family of companies and healthcare workers everywhere for their amazing support of our members and patients during this uncertain time.
It’s an honor for our team members to serve New York and a privilege to work with local organizations to provide meals for front line workers and individuals struggling to get groceries.
