Check out your Company Bowl for anonymous work chats.
"I truly believe we can change America’s issue with systemic racism — but only if we 𝐀𝐋𝐋 work together as allies." Read the blog from Genesys Sales leader, Lukau Matuka, on what it means to be black in corporate America and where we must go from here.
Making Sense of the National Conversation on Black Lives Matter: What It Means to Be Black in Corporate America
We’re happy to introduce our new chief people officer, Eva Majercsik! Eva brings 25+ years of experience in HR, services and sales, and was most recently at HP Inc. Other new additions to #TeamGenesys include John Hernandez as Genesys Engage SVP/GM and Raji Patel as SVP of cloud engineering and operations.
Genesys Expands Executive Team with Proven SaaS Executives | Genesys
Read our Q&A blog with Purnima Jandial of Genesys talk about what #EachforEqual means to her, what barriers she's faced as a woman in tech and how she overcame them. #IWD2020
International Women's Day: Interview with Purnima Jandial | Genesys
We're excited to announce that nGUVU - Employee Engagement Platform is now part of Genesys. It's time to take engagement to the next level! Read: https://gsys.cx/2TxiGsF
Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow's Workforce with Gamification and Machine Learning | Genesys
"Having a global brand like Genesys with a big presence in Indianapolis associated with the biggest global motorsports event taking place in their backyard was really appealing." - James Hinchcliffe
'Challenge accepted': How James Hinchcliffe recovered from shocking break with Arrow McLaren SP
When agents are empowered to be creative with finding solutions for customers, #CXHeroes are made. Read Jacob's story.
Taking the Sting Out of Customer Service | Genesys
We are partnering with Microsoft to offer Genesys Engage on Microsoft Azure. This new, trusted and secure cloud offering is built to ease the transition to the cloud for large enterprises.
Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better Customer Experiences | Genesys
Read Olivier Jouve's blog that talks about what you can do to stay accountable amidst increasing AI in the workplace. http://glassdoor.com/slink.htm?key=vMuN9
AI Ethics: Three Pillars to Staying Accountable | Genesys
Formal apprenticeships allow new employees to form relationships with more experienced workers. Read what Genesys Chief People Officer, Tracy Cote says is crucial in regards to apprenticeship in the Forbes article. http://glassdoor.com/slink.htm?key=vMHHl
Seven Ways Formal Apprenticeships Translate Into Mentorships (And How HR Can Help)
Reach customers in real-time with WhatsApp native integration to #PureCloud. Whether its inbound inquiries or outbound alerts, provide the best customer service experience with WhatsApp and PureCloud. Learn more http://glassdoor.com/slink.htm?key=vMHHE
Automatic call distribution (ACD) | Genesys