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Each month, we proudly highlight our Wilson Award winners, recognizing team members for their exceptional achievements and contributions. Up to 10 recipients are selected from the team members who received Silver or Gold nominations from Orange at Heart, our employee recognition program. Each winner represents our company’s core values of Caring, Courage, and Creativity. In July, we received 86 gold-level nominations, making it a challenge to select just 10 Wilson Awards winners. We extend our heartfelt thanks to all our remarkable team members for your outstanding contributions, and to the leaders who actively recognize your efforts through Orange at Heart! Aud Coll – Cape Canaveral Beach Resort – Resort Activities Tony Cocco – Orange Lake Resort – Front Desk Megan Davis – The Villages Resort – Front Desk Lisa Clofer – Seaside Resort – Resort Activities Jimmy Wilson, Ray Reardon, & Bobby Stratton – Hill Country Resort – Grounds, Repairs & Maintenance Carlos Dominguez – Orange Lake Resort – Resort Activities Don Brown & Keith "Melvin" Huntley – Cape Canaveral Beach Resort – Common Area
We are thrilled to welcome Taylor McInerney to the position of General Manager at New Orleans Resort. Taylor assumed his new responsibilities on July 1, 2024, overseeing the overall success of the resort, from guest satisfaction to facility management. Taylor is new to the HICV family, but he joins us with nearly 20 years of experience in the hospitality industry, working his way from a Bellman to General Manager. Prior to joining HICV, Taylor held multiple leadership roles, most recently leading the Marriott AC Hotel - New Orleans French Quarter as the General Manager. Long-time New Orleans resident, Taylor moved to the Big Easy to attend the University of New Orleans, where he earned a Bachelor in Science degree in Hotels, Restaurants, and Tourism. These experiences have shaped him into passionate and bold leader who prides himself in helping others through philanthropic work in his local community. When he is not at work, Taylor enjoys playing basketball, spending time with his wife, Rebecca, and teaching his daughters, Lily and Vera, how to play card games. Please join us in welcoming Taylor to the HICV family. His commitment and achievements make him the ideal candidate to drive success in his new position at New Orleans Resort.
Holiday Inn Club Vacations announced that it has been recognized by J.D. Power – for the third consecutive year – for providing “An Outstanding Customer Service Experience” with live phone interactions by its Owner Support team in 2024. Three years ago, HICV became the first company in the vacation ownership industry to achieve this certification. In 2024, the company remains the only organization in the industry to earn this certification. “Earning a J.D. Power certification for the third year in a row means so much more than receiving it the previous two years. Three consecutive years demonstrates an important trend that I have advocated for since joining the organization: Holiday Inn Club Vacations is committed to making customer obsession an integral part of its culture,” said John Staten, President and Chief Executive Officer at Holiday Inn Club Vacations. "The consumers who interact with our brand are constantly evolving, so meeting those needs requires a team that is not only following standardized best practices, but also remains agile to fit changing needs. No two years of the certification process have been the same, and each year, our team continues to rise to the occasion to earn this certification.”
Our corporate and resort teams do a wonderful job of representing HICV in the community. Many of these team member community events and drives are organized by designated Heart Travels Ambassadors. Today, we are highlighting Mary Fink, one of our long-time Heart Travels Ambassadors. Below, Mary shares her experiences and insights about the program: Q: How long have you been a Heart Travels Ambassador? A: Approximately seven years. I have seen the program grow and continue to define the way we show up in the communities we serve. Q: What made you interested in getting involved in the Heart Travels program? A: Orange Lake Resort was giving back to the community in smaller ways when I joined the company. When Holiday Inn Club Vacations created the Heart Travels program to give more structure to the program and improve it, I knew I had to be a part of it; giving back to the community is very important to me. Q: You serve as an Ambassador at a large resort with over 1,000 team members. How do you keep so many team members engaged and interested in CSR initiatives? A: Our success starts with our leadership team, which has made it a priority to give back to our community. We listen to the ambassadors from each department and team members about what organizations they would like to support and what works with their schedules. We strive to support company-wide efforts, but also the smaller, local organizations that directly impact our area and our resort team members.
We are thrilled to announce the promotion of James Coon to the position of General Manager at Tahoe Ridge Resort. Effective September 1, 2024, James will begin his new post, where he will be overseeing all daily operations at the resort and serve as resort ambassador to the local community. James joined Holiday Inn Club Vacations in 2012, as a Senior Manager at Orange Lake Resort. He then served as General Manager at Scottsdale Resort and Hill Country Resort at Canyon Lake. In 2023, during his tenure at Hill Country Resort, James earned the company's coveted Resort of the Year Award, along with the General Manager Award from the American Resort Development Association. Prior to James joining our company, he held several leadership roles in the vacation ownership industry, including with Hilton Grand Vacations and Legacy Vacation Club. Throughout these experiences, he has developed a unique and fun outlook on guest and team member engagement. When he is not at work, James enjoys spending time with his wife, Wanda, and riding their Harley Davidson motorcycles to explore new places. James’ commitment and achievements make him the ideal candidate to drive success at Tahoe Ridge Resort.
The inaugural Office Olympics at our Corporate Campus was an exhilarating event filled with camaraderie, laughter, and impressive displays of teamwork. Sixteen teams from across departments came together to compete in a series of engaging challenges, showcasing their skills and embracing the spirit of the Olympic Games. Event Highlights Throughout the day, teams participated in a variety of mini-games designed to test their strategy, coordination, and ability to work together. The coveted Spirit of the Games Award was presented to Team Ireland for embodying the true essence of sportsmanship, teamwork, and enthusiasm throughout the competition. Their dedication and positive attitude were inspiring to all participants and spectators alike. The HICV Office Olympics not only provided a platform for friendly competition but also fostered stronger bonds among colleagues and departments. It was a day filled with cheers, encouragement, and celebration of teamwork and achievement. Thank you to the VIBE Committee for organizing and executing such a wonderful event!
Many of our team members have been celebrating with fun events in the month of July! See below for some of the event at our various locations: HICV India July 4, 2024 marked the one-year anniversary of HICV India becoming part of our family! To celebrate this momentous occasion, the team participated in a group outing that included several team building activities, fun, and games. Myrtle Beach Oceanfront Resort At Myrtle Beach Oceanfront Resort, Owners and guests enjoyed games and music out by the pool with festive decor to celebrate the Fourth of July. South Beach Resort The Captain Cliff’s Lagoon pool at South Beach Resort hosted an Independence Day celebration featuring DJ Ariel, who ran pool side games with prizes for all ages. Corporate Campus Our Corporate Campus team members found relief from with summer heat with Kona Ice. Team members could customize their ice-cold sweet treat with a variety of flavors. Orange Lake Resort The activities team at Orange Lake Resort put together a full day of fun to celebrate the Fourth of July. The day concluded with an Independence Day Beach Bash featuring a live DJ, foam party, dancing, and a spectacular firework show to close out the night.
Holiday Inn Club Vacations is thrilled to welcome Joe Cargo to the position of General Manager at Smoky Mountain Resort. Joe assumed his new responsibilities on July 8, 2024, and will be overseeing all daily leadership and operations at the resort. Joe is new to the HICV family, but he joins us with over 20 years of experience in the hospitality industry. Prior to joining HICV, Joe held multiple leadership roles including 11 years in the vacation ownership industry, with Wyndham and Bluegreen Vacations.These experiences have shaped him into a loyal and hardworking professional. When he is not at work, Joe enjoys spending time with his wife, Stacey, and son, Mason, and attending University of Tennessee football games at Neyland Stadium (Go Vols!). Please join us in welcoming Joe to the HICV family. His commitment and achievements make him the ideal candidate to drive success in his new position at Smoky Mountain Resort.
Holiday Inn Club Vacations is thrilled to share a remarkable achievement resulting from a recent partnership between Orange Lake Resort and Miami-Dade Animal Services (MDAS). This initiative demonstrates our ongoing commitment to both environmental sustainability and community support. MDAS approached the resort team with a unique opportunity to contribute to a worthy cause. They sought a way to repurpose OLR’s discarded linens, which, while no longer meeting our brand standards, could still be put to good use. The team eagerly embraced the challenge, launching a collaborative effort to collect, inspect, bag, and donate the lightly stained or torn towels and sheets. Over the course of nearly a month, the Laundry Facilities team gathered a substantial amount of linen, totaling an impressive 2,955 pounds. These items, which would have otherwise been discarded, were carefully sorted and inspected to ensure their suitability for donation. The collection primarily included towels and sheets that will provide comfort to over 800 animals in need across several different shelters in South Florida.
Every month, Holiday Inn Club Vacations highlights the achievements of the most outstanding team members through the Wilson Award. Up to 10 recipients are selected from the team members who received Silver or Gold nominations from Orange at Heart, our employee recognition program. Each winner represents our company’s core values of Caring, Courage, and Creativity. May winners included: Skylar King, Cape Canaveral Beach Resort – Front Desk Alicia Reichel, Timber Creek Resort – Front Desk Christian Van Boven, Orange Lake Resort – Resort Activities Raymond Brown, Hill Country Resort – Front Desk Abi Rodriguez, Orange Lake Resort – Facilities Services Ray James, Galveston Beach Resort – Front Desk Humberto Lopez Torres, Fox River Resort – Repairs & Maintenance Blair Vestrand, Corporate Office – Human Resources Keyshla Mauras-Class, Orange Lake Resort – Resort Activities Nahzheek Tucker, South Beach Resort – Front Desk Congratulations to our May Wilson Award Winners!
