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Holiday Inn Club Vacations announced that Toptracer Range is now open at Orange Lake Resort, the company’s flagship property in Orlando, Fla. The brand-new, 12 Toptracer bays are located at The Legends, within the resort’s East Village. Using innovative ball-tracing technology, interactive screens, and games, the Toptracer Range transforms the golf driving range experience. Its various game modes are suitable for all ages and skill levels, from warm-up and points games, to playing virtual courses around the world. Additionally, guests at the Toptracer Range, can order food and beverages, with service directly to their bays from the nearby Palmer Lounge. Menu items include appetizers, flatbreads, wings, sandwiches, and craft cocktails. For prices and booking information, visit orangelakegolf.com/toptracer-range.
Holiday Inn Club Vacations announced that Grand Residences by Royal Resorts (Grand Residences Riviera Cancun) was recognized by Condé Nast Traveler in its annual Readers’ Choice Awards as the #7 in Resorts, Eastern Mexico. More than 520,000 Condé Nast Traveler readers submitted responses rating their travel experiences across the globe to offer a comprehensive look at the places they eagerly anticipate revisiting. “To receive recognition again from Condé Nast Traveler Readers’ Choice Awards is a testament to the stellar vacation experience that this resort provides,” said Fernando López Ruiz, President of Holiday Inn Club Vacations Mexico. "This accolade will be a source of inspiration for our team members as they welcome guests to the resort. We look forward to creating unforgettable travel memories for our owners, members and guests, while maintaining our status as a premier travel destination.”
Holiday Inn Club Vacations announced today that it has been recognized by J.D. Power for the second consecutive year for providing “An Outstanding Customer Service Experience” with live phone interactions by its Owner Support team in 2023. Last year, HICV became the first company in the industry to achieve this certification. “Earning this prestigious J.D. Power certification, for the second consecutive year, demonstrates our commitment to customer obsession and delivering top-tier service when our customers call,” said John Staten, President and Chief Executive Officer at Holiday Inn Club Vacations Incorporated. "This achievement reflects the dedication of our Owner Support team. I’m incredibly proud of this accomplishment, as it illustrates our unwavering dedication to transforming the guest experience, while also driving the vacation ownership industry forward.”
Holiday Inn Club Vacations announced a slate of senior leadership additions and promotions this month. On the heels of its recent acquisition of Royal Resorts in Mexico, expansion of its flagship with The Residences at Orange Lake Resort, and establishment of the HICV India Competency Center, the company has expanded its leadership team to prepare for scalable, future growth. "Our company has entered into a new stage of rapid, international growth, and the true measure of our success lies in the caliber of our leadership,” said John Staten, President and Chief Executive Officer at HICV. Leadership updates announced include Linda Beltran, Vice President of Corporate Communications, Beth Womersley, Vice President of Internal Audit, and Sven Scheffler, who has been promoted to Vice President of Financial Planning and Analysis (FP&A). To learn more about our leaders, please click the link below.
Holiday Inn Club Vacations broke ground on August 8th for the latest expansion to its flagship property – The Residences at Orange Lake Resort. The Residences will feature luxurious six-bedroom vacation homes that total 5,575 square feet in size and comfortably sleep 20 guests, with each home offering its own private pool. The first phase of The Residences will include four homes, and in the future could include up to 16 homes on the site. “On our mission to be the most loved brand in family travel, we’re constantly innovating our offerings to fit the evolving ways our Club members and guests want to travel with their families. Multi-generational travel is more than a short-term trend – we believe this will be the way families vacation for years to come,” said John Staten, President and Chief Executive Officer at Holiday Inn Club Vacations Incorporated. “Launching this new offering at our flagship resort in Orlando, Florida, was an obvious fit. Our company was established at this resort more than 40 years ago with family travel in mind, and now The Residences will allow us to introduce a whole new way for families to come together.”
We are thrilled to announce that Holiday Inn Club Vacations has successfully acquired four breathtaking beachfront resorts in Mexico's Cancun, Playa del Carmen, and the Riviera Maya from Royal Resorts. John Staten, President and Chief Executive Officer, Holiday Inn Club Vacations Incorporated, stated: “This acquisition is aligned with our growth roadmap where growing guest love and our resorts are two interconnected foundational pillars supporting our all-encompassing mission to be the most loved brand in family travel.” This acquisition adds four resorts – The Royal Sands, The Royal Cancun, The Royal Haciendas and Grand Residences by Royal Resorts – and over 850 villas to the company’s portfolio. It brings new vacation destinations for valued Club members and guests, and exciting growth opportunities for team members.
Holiday Inn Club Vacations, in partnership with Imprint, introduces the Holiday Inn Club Vacations World Mastercard. “Powered by a strategic goal of customer obsession, the new credit card is designed to uniquely fit the needs of owners and guests, enhancing the Holiday Inn Club Vacations experience,” says Sonya Dixon, Chief Financial Officer of Holiday Inn Club Vacations Incorporated. With no annual fee, cardholders can earn unlimited rewards that can be redeemed toward their Holiday Inn Club Vacations purchases. Plus, the card provides 3% back on Holiday Inn Club Vacations purchases and 1% back on everything else.
We're excited to announce that Jamie Kluetz is joining our team as our new Vice President of Brand Experience and Design! Jamie has more than 30 years of creative and marketing experience and has spent the majority of his career working in the timeshare industry. He has led branding, product design, marketing, innovation and sales center projects for a variety of high-profile clients — and we couldn't be more excited to have him joining our team. Our President and CEO John Staten says, “Jamie’s valuable experience, passion for the industry and reputation for pushing the boundaries makes him the perfect individual to lead the charge of reinventing our sales process.”
We're proud to share that our Sunset Cove Resort and Panama City Beach Resort have been awarded the InterContinental Hotels & Resorts 2021 Spirit of True Hospitality Award! This awards program is considered the most prestigious honor among IHG Hotels & Resorts properties and colleagues, and it acknowledges hotels across the Americas – including the U.S., Canada and Latin America – for exceptional performance among several key customer criteria, including cleanliness and overall customer service and satisfaction. “We are very proud of the hard-working teams at our Sunset Cove and Panama City Beach Resorts for earning this award, as it reflects their unwavering commitment to providing exceptional service and memorable experiences to our owners and guests,” says Thad Gregory, our Senior Vice President of Resort Operations. “These resorts have been favorites among our owners and Club members for years. While each destination offers its own unique experience, both resorts are perfect for families seeking a scenic beach getaway with plenty of local activities to enjoy.”
What an incredible Spring Conference hosted by the American Resort Development Association! #TimeshareTogether Last week, team members and leaders across our company joined in on the collaborative, inspiring and insightful event in Hollywood, FL to share and learn more about all the exciting things ahead for our industry and company. We're also proud to announce that our company took home 14 ARDA Awards in multiple categories that recognize the resorts, teams, individuals and projects leading our industry. Help us congratulate our winners and thank them for all they do to help us become the most loved brand in family travel!
