Check out your Company Bowl for anonymous work chats.
Meet with iQor at Customer Contact Week (CCW) Las Vegas 2024 from June 4th - 6th at Caesars Forum! 🎰 Visit us at Booth 1418 to explore the latest trends in AI and interaction analytics in the customer service industry. Discover how our advanced Symphony [AI]™ ecosystem empowers frontline agents to deliver exceptional customer experiences. To book time with us and learn more about the benefits of a strategic BPO partnership, visit the CCW Las Vegas event page.
iQor is excited to announce that we will be speaking at Customer Contact Week Las Vegas! 🌃 🎲🎤 Join us for two insightful sessions that showcase how our innovative CX solutions are transforming customer experiences. In the workshop “Elevating CX Partnerships Through AI” on June 4th, iQor Chief Digital Officer Prabhjot (PJ) Singh and Director of Digital Solutions Anupam Verma will share how iQor’s Symphony [AI]™️ ecosystem equips frontline employees with the tools they need to boost clients’ KPIs and deliver exceptional customer experiences. Frontdoor, Inc., Senior Director of Inside Sales Fred Spano will also take the stage to provide specific examples of remarkable outcomes from our partnership. 🤝 In the session “Optimize Solution Provider Relationships for Successful Partnerships” on June 6th, iQor Vice President of Global Sales Gail McLaughlin Toti and Vice President of Operations Rod Spires will join Fred to discuss strategies for building meaningful, collaborative relationships with vendor partners to drive performance excellence across multiple channels for personalized CX support. Check out these sessions to learn how iQor leverages AI to create smile-worthy customer and employee experiences. 🤖✨👥 Book time with one of our team members to Smile With iQor! ⬇️
📢 New episode alert! 🎙️ Daniel Burks offers inspiring leadership insights on our latest episode of the Digitally Irresistible podcast. 🛍️ 🛒 A U.S. Army veteran and seasoned retail management professional, Daniel shares his proven practices for inspiring leadership through what he calls the “balanced approach of head and heart” to elevate CX. In this episode, Daniel discusses: • The transformative power of mentorship and its impact on his career. 🌱 • His transition from managing teams to creating leaders. 💡 • His five key pillars of leadership that embody “head and heart.” 🧠❤️ • The integration of cutting-edge technology in improving customer experiences. 💻 🎧 Tune into Ep. 95 of Digitally Irresistible to learn how Daniel leverages both intellectual and emotional elements to drive exceptional CX.
🚀 Big news at iQor! 🌟 We're thrilled to announce a new chapter in our journey as Mill Point Capital agrees to acquire a majority stake in our company. This partnership will fuel our continued growth and enhance our innovative customer engagement solutions. Get ready for an even stronger iQor! 🚀 👏 Here's to new beginnings and continued operational excellence in creating meaningful employee and customer experiences worldwide! 💼 🔗 Learn more at www.iQor.com and check out Mill Point's vision at www.MillPoint.com.
📣 More big news at iQor! We are excited to welcome Art DiBari as our new Chief Administrative Officer. With over 30 years of experience, Art is set to drive speed and efficiency through performance excellence. Art will oversee our global administrative functions, streamline processes, support strategic initiatives, and enhance our performance. Join us in welcoming Art to iQor as we continue to innovate and deliver exceptional customer experiences! 🌟
Meet with us in Las Vegas! 🤩 iQor is attending Collection and Recovery Solutions (CRS) 2024 at the Four Seasons from May 8th through 10th! We’re proud to be a Gold Sponsor of this event, and we look forward to talking with industry leaders about techniques, strategies, and resources for maximizing revenue recovery outcomes. Reserve time with Vice President of Global Business Development Joel Lemos to learn more about Symphony [AI]™️, iQor’s generative AI ecosystem that optimizes performance excellence so our employees deliver exceptional customer experiences while maintaining compliance. Book time with us here to Smile with iQor! 😄 👇 https://go.iqor.com/CRS2024L Learn how partnering with a trusted BPO can increase inbound contacts for more successful revenue recovery while remaining compliant with regulations. 😉 👇 https://go.iqor.com/OptimizingRevenueRecoveryL
Our dedication to employee development has been recognized with a prestigious Bronze Stevie® Award for our iLead Global Career Coaching and Mentorship program! 🏆 This award was secured in the Customer Service Training or Coaching Program of the Year – Business Services Industries category at the 18th annual Stevie® Awards for Sales & Customer Service. Our iLead program empowers employees in exempt positions worldwide through ongoing leadership development. By focusing on coaching, assessments, education, and self-driven discovery, iLead delivers customized leadership development based on employees’ individual needs. ❤️ Tap below to learn more about this amazing accomplishment for iQor! 👇
Meet with us in Nashville! iQor is attending Auto Finance Summit East 2024 at the Grand Hyatt from May 1st - 3rd! We're excited to join industry leaders and share insights and strategies on exceptional CX technologies for the auto finance landscape. 🚗💲 Reserve time with Vice President of Global Business Development Susan Halvorsen to learn more about Symphony [AI]™️, iQor’s generative AI ecosystem that’s optimizing employee performance and enriching customer experiences through strategic outsourcing. Smile With iQor! Book time with us below. ⬇️ https://www.iqor.com/events/auto-finance-summit-east-2024/?utm_campaign=Auto%20Finance%20Summit%20East%202024&utm_source=website&utm_medium=linkedin&utm_content=afs-2024-book-time-page Discover how partnering with a trusted BPO like iQor can help you achieve your auto finance goals with accuracy and speed. ⬇️ https://www.iqor.com/case-study/major-auto-lender-accelerates-dealer-to-consumer-financing-with-iqors-back-office-support-services/?utm_campaign=Auto%20Finance%20Summit%20East%202024&utm_source=website&utm_medium=linkedin&utm_content=auto-finance-case-study
Millions of customers waiting on hold? Not for one leading U.S.-based credit card brand. The credit card issuer partnered with iQor to transform their customer payment experience with game-changing IVR-to-chat or SMS technology. This empowers customers to choose their preferred payment channel, eliminating long wait times and boosting satisfaction. The results? Exceeded expectations! We achieved target goals for quality, reduced average handle time, and delivered significant cost savings. Our thrilled client is now expanding this successful model to other areas of their business. 🌱 Tap the link below for the full story. 💳💯
We're thrilled to be at the forefront of customer experience innovation showcasing our generative AI ecosystem, Symphony [AI]™️, on a global scale. Join us as we showcase our CX innovation at upcoming events around the country! 🤩 🌎 Meet with us at: 👋 Auto Finance Summit East 2024 in Nashville, TN 👋 IBTTA Technology Summit in Atlanta, GA 👋 Collection and Recovery Solutions 2024 in Las Vegas, NV 👋 Customer Contact Week Las Vegas in Las Vegas, NV 👋 AHIP 2024 in Las Vegas, NV 👋 IBTTA 92nd Annual Meeting & Exhibition in Cleveland, OH Stay tuned as we share additional events that our team will be attending!
